/* ============ MAGIC IA DESIGN TOKENS (v1.0) ============ */
:root{
  /* Brand · Azul Consultare (mantendo cores por enquanto) */
  --brand-900:#0A2540; --brand-800:#0F2F52; --brand-700:#143A66; --brand-600:#1B4A82;
  --brand-500:#2563A8; --brand-400:#4A85C9; --brand-300:#82AEDE; --brand-200:#BFD5EC;
  --brand-100:#E3EDF8; --brand-50:#F2F7FC;
  /* Ink · Neutros */
  --ink-900:#0E1726; --ink-700:#2E3A4D; --ink-500:#5A6577; --ink-400:#8893A4;
  --ink-300:#C2C9D4; --ink-200:#E3E7ED; --ink-100:#F1F3F6; --ink-50:#F8F9FB; --white:#fff;
  /* Semânticas */
  --success:#2E9E6A; --success-bg:#E5F5EE; --warning:#E08A1C; --warning-bg:#FBF1DF;
  --danger:#D64545; --danger-bg:#FBE6E6; --info:#2563A8; --info-bg:#E3EDF8;
  /* Data-viz */
  --chart-1:#0F2F52; --chart-2:#2563A8; --chart-3:#4A85C9; --chart-4:#82AEDE;
  --chart-5:#D64545; --chart-grid:#EEF1F5; --chart-axis:#8893A4;
  /* Tipografia */
  --font-sans:'Plus Jakarta Sans',system-ui,-apple-system,Segoe UI,Roboto,sans-serif;
  --font-mono:'JetBrains Mono',ui-monospace,Menlo,monospace;
  --fs-display:34px; --fs-h1:24px; --fs-h2:17px; --fs-h3:15px; --fs-body:14px; --fs-sm:13px; --fs-xs:11px;
  --tracking-label:.08em; --tracking-tight:-.01em; --tracking-display:-.02em;
  /* Espaçamento (4px) */
  --space-1:4px; --space-2:8px; --space-3:12px; --space-4:16px; --space-5:20px;
  --space-6:24px; --space-8:32px; --space-10:40px; --space-12:48px;
  /* Radius */
  --r-xs:6px; --r-sm:8px; --r-md:12px; --r-lg:16px; --r-xl:20px; --r-pill:999px;
  /* Shadows */
  --shadow-xs:0 1px 2px rgba(14,23,38,.04); --shadow-sm:0 2px 6px rgba(14,23,38,.06);
  --shadow-md:0 4px 14px rgba(14,23,38,.08); --shadow-lg:0 10px 30px rgba(14,23,38,.10);
  --shadow-brand:0 8px 24px rgba(37,99,168,.25);
  /* Motion */
  --ease-out:cubic-bezier(.2,.8,.2,1); --dur-fast:120ms; --dur-base:200ms;
  /* Layout */
  --sidebar-w:248px; --topbar-h:72px;
}
/* ---------- Utilitárias (substituem os style="" repetidos nos templates) ---------- */
.ml-auto{margin-left:auto}
.txt-suave{color:var(--ink-400)}
.lbl-opcional{color:var(--ink-400);font-weight:400}
.h2-sub{margin-left:auto;font-weight:500;color:var(--ink-400);text-transform:none;letter-spacing:0}
.tab-rodape{padding:0 12px 4px}
.tab-rodape-topo{padding:12px 12px 4px}
.sem-margem{margin:0}

*{box-sizing:border-box}
html,body{margin:0;padding:0}
body{font-family:var(--font-sans);color:var(--ink-700);background:var(--brand-50);font-size:var(--fs-body);line-height:1.45;-webkit-font-smoothing:antialiased}
a{color:var(--brand-500);text-decoration:none}
button{font-family:inherit;cursor:pointer}
svg{stroke-width:2}
small{font-size:var(--fs-xs)}

/* ---------- Layout ---------- */
.app{display:flex;min-height:100vh}
.sidebar{width:var(--sidebar-w);background:var(--brand-800);color:#cfdcec;display:flex;flex-direction:column;position:fixed;top:0;bottom:0;left:0}
.sidebar .logo{padding:24px 22px 20px;border-bottom:1px solid rgba(255,255,255,.08)}
.sidebar .logo img{width:158px;height:auto;display:block}
.nav{padding:18px 14px;flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:2px;
  scrollbar-width:thin;scrollbar-color:rgba(150,185,225,.30) transparent}
.nav::-webkit-scrollbar{width:9px}
.nav::-webkit-scrollbar-track{background:transparent}
.nav::-webkit-scrollbar-thumb{background:rgba(150,185,225,.28);border-radius:8px;
  border:2px solid transparent;background-clip:content-box}
.nav::-webkit-scrollbar-thumb:hover{background:rgba(180,205,235,.5);background-clip:content-box}
.nav-label{font-size:var(--fs-xs);font-weight:600;letter-spacing:var(--tracking-label);text-transform:uppercase;color:rgba(255,255,255,.42);padding:0 12px;margin:10px 0 6px}
.nav-label:first-child{margin-top:0}
.nav a{display:flex;align-items:center;gap:12px;color:rgba(255,255,255,.72);padding:11px 12px;font-weight:500;border-radius:var(--r-sm);transition:all var(--dur-fast) var(--ease-out)}
/* o atributo hidden tem que vencer o display:flex acima (senão itens "escondidos" continuam aparecendo) */
.nav a[hidden]{display:none}
.nav a svg{width:19px;height:19px;flex:0 0 auto}
.nav a:hover{background:rgba(255,255,255,.06);color:#fff}
.nav a.ativo{background:var(--brand-500);color:#fff;font-weight:600;box-shadow:var(--shadow-brand)}
.nav-badge{margin-left:auto;background:var(--danger);color:#fff;font-size:11px;font-weight:700;padding:2px 7px;border-radius:var(--r-pill);font-family:var(--font-mono);line-height:1.4;min-width:22px;text-align:center}
.sidebar .rodape{padding:16px 18px;border-top:1px solid rgba(255,255,255,.08);font-size:var(--fs-xs);color:rgba(255,255,255,.55)}
.rodape-marca{display:flex;align-items:center;gap:7px}
.rodape-marca svg{width:14px;height:14px}
.rodape-usuario{display:flex;align-items:center;gap:7px;margin-bottom:10px}
.rodape-usuario[hidden]{display:none}  /* mesmo motivo do .nav a[hidden]: respeitar o hidden inicial */
.rodape-usuario svg{width:14px;height:14px;flex:0 0 auto}
.sidebar .rodape button{display:flex;align-items:center;justify-content:center;gap:8px;background:transparent;border:1px solid rgba(255,255,255,.2);color:#cfdcec;border-radius:var(--r-pill);padding:9px 12px;width:100%;margin-top:10px;font-weight:600}
.sidebar .rodape button svg{width:15px;height:15px}
.sidebar .rodape button:hover{background:rgba(255,255,255,.08);color:#fff;border-color:rgba(255,255,255,.35)}
/* Linha "Ramal X" no rodapé: MESMA pegada da linha do usuário — [ícone] + [badge],
   como [ícone usuário] Nome [badge cargo]. Sobrepõe o estilo genérico de botão do rodapé. */
.sidebar .rodape button.ramal-chip{width:auto;margin:0 0 12px;padding:0;display:inline-flex;align-items:center;
  gap:7px;background:transparent;border:none;color:rgba(255,255,255,.55);cursor:pointer;font-size:var(--fs-xs)}
.sidebar .rodape button.ramal-chip svg{width:14px;height:14px;flex:0 0 auto}
.sidebar .rodape button.ramal-chip:hover{background:transparent;color:rgba(255,255,255,.85)}
.sidebar .rodape button.ramal-chip:hover .badge{filter:brightness(1.06)}
/* badge âmbar: usando o ramal do cadastro como palpite (pede confirmação). */
.badge.b-ambar{background:var(--warning-bg);color:var(--warning)}
/* badge VERMELHO PULSANTE: nenhum ramal definido (chama a atenção para configurar). */
.badge.b-ramal-alerta{background:var(--danger);color:#fff;font-weight:700;
  animation:ramalPulsa 1.15s ease-in-out infinite}
@keyframes ramalPulsa{
  0%{box-shadow:0 0 0 0 rgba(214,69,69,.6)}
  50%{box-shadow:0 0 0 7px rgba(214,69,69,0)}
  100%{box-shadow:0 0 0 0 rgba(214,69,69,0)}}
.ramal-chip[hidden]{display:none}
/* Sugestões de ramal no modal (chips clicáveis). */
.ramal-sugestoes{display:flex;flex-wrap:wrap;align-items:center;gap:6px;margin-top:2px}
.ramal-sug-lbl{font-size:var(--fs-xs);color:var(--ink-500);font-weight:600}
button.ramal-sug{background:var(--brand-50);border:1px solid var(--brand-200);color:var(--brand-600);
  border-radius:var(--r-pill);padding:3px 11px;font-size:var(--fs-sm);font-weight:600;cursor:pointer;font-family:var(--font-mono)}
button.ramal-sug:hover{background:var(--brand-100);border-color:var(--brand-400)}

.conteudo{margin-left:var(--sidebar-w);flex:1;display:flex;flex-direction:column;min-width:0}
.topo{background:var(--white);border-bottom:1px solid var(--ink-200);height:var(--topbar-h);padding:0 32px;
  display:flex;align-items:center;justify-content:space-between;gap:16px;position:sticky;top:0;z-index:5}
.topo h1{font-size:var(--fs-h1);margin:0;color:var(--ink-900);font-weight:800;letter-spacing:var(--tracking-tight)}
.area{padding:28px 32px;max-width:1320px;width:100%;animation:fade .25s var(--ease-out)}
@keyframes fade{from{opacity:0;transform:translateY(5px)}to{opacity:1;transform:none}}

/* ---------- Período ---------- */
.periodo{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.periodo input[type=date]{border:1px solid var(--ink-200);border-radius:var(--r-md);padding:8px 11px;color:var(--ink-700);background:#fff;font-family:var(--font-mono);font-size:var(--fs-sm)}
.periodo .sep{color:var(--ink-400)}
.periodo .chip{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--ink-200);background:#fff;border-radius:var(--r-pill);padding:8px 15px;color:var(--ink-500);font-weight:600;font-size:var(--fs-sm);transition:all var(--dur-base) var(--ease-out)}
.periodo .chip svg{width:14px;height:14px}
.periodo .chip:hover{border-color:var(--brand-500);color:var(--brand-500)}

/* Controle segmentado (ex.: Volume por hora — Total / Por dia / Por semana) */
.seg{display:inline-flex;gap:2px;padding:2px;background:var(--ink-100,var(--chart-grid));border:1px solid var(--ink-200);border-radius:var(--r-pill)}
.seg button{border:none;background:transparent;border-radius:var(--r-pill);padding:5px 12px;color:var(--ink-500);font-weight:600;font-size:12px;cursor:pointer;transition:all var(--dur-base) var(--ease-out)}
.seg button:hover{color:var(--brand-600)}
.seg button.ativo{background:#fff;color:var(--brand-600);box-shadow:var(--shadow-xs)}

/* ---------- Cards / KPIs ---------- */
.grid{display:grid;gap:var(--space-4)}
.kpis{grid-template-columns:repeat(auto-fit,minmax(196px,1fr))}
/* KPIs numa única linha (quebra graciosamente em telas estreitas) — usado em Relatórios */
.vg-kpis{grid-template-columns:repeat(6,minmax(0,1fr))}
/* Rosca (composição): container limita o diâmetro e centraliza — senão ela cresce
   pra largura do card e fica gigante. min(largura,altura) = altura daqui. */
.rosca-wrap{position:relative;height:240px;max-width:300px;margin:0 auto}
@media(max-width:1280px){.vg-kpis{grid-template-columns:repeat(auto-fit,minmax(168px,1fr))}}
.card{background:var(--white);border:1px solid var(--ink-200);border-radius:var(--r-md);padding:var(--space-6);transition:transform var(--dur-base) var(--ease-out),box-shadow var(--dur-base) var(--ease-out)}
.kpi{position:relative;padding:var(--space-5)}
.kpi:hover{transform:translateY(-2px);box-shadow:var(--shadow-md)}
.kpi-ic{position:absolute;top:18px;right:18px;width:38px;height:38px;border-radius:var(--r-md);background:var(--brand-100);color:var(--brand-600);display:flex;align-items:center;justify-content:center}
.kpi-ic svg{width:20px;height:20px}
.kpi .rotulo{font-size:var(--fs-xs);font-weight:600;letter-spacing:var(--tracking-label);text-transform:uppercase;color:var(--ink-400);padding-right:46px}
/* M15: valor longo (ex.: URA "OURO_VERDE") não estoura o card — corta com reticências */
.kpi .valor{font-size:var(--fs-display);font-weight:800;color:var(--ink-900);letter-spacing:var(--tracking-display);line-height:1.05;margin-top:10px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;padding-right:46px}
.kpi .sub{color:var(--ink-500);font-size:var(--fs-xs);margin-top:6px;line-height:1.4}
.kpi.destaque{background:radial-gradient(circle at top right,rgba(255,255,255,.12),transparent 45%),linear-gradient(135deg,var(--brand-600) 0%,var(--brand-500) 100%);border-color:transparent;box-shadow:var(--shadow-brand)}
.kpi.destaque .rotulo{color:rgba(255,255,255,.78)}
.kpi.destaque .valor{color:#fff}
.kpi.destaque .sub{color:rgba(255,255,255,.85)}
.kpi.destaque .kpi-ic{background:rgba(255,255,255,.18);color:#fff}

.secao{margin-top:var(--space-6)}
.secao h2,.card>h2{font-size:var(--fs-h2);color:var(--ink-900);font-weight:700;margin:0 0 var(--space-5);display:flex;align-items:center;gap:9px}
.card>h2 svg,.secao h2 svg{width:18px;height:18px;color:var(--brand-500)}
.duas-colunas{grid-template-columns:1fr 1fr}
@media(max-width:980px){.duas-colunas{grid-template-columns:1fr}}
/* Sidebar vira TRILHO de ícones. Detalhes que estouravam os 64px (M21):
   - "Sair" é NÓ DE TEXTO (não span) → font-size:0 no botão colapsa o texto;
   - nome do usuário/badge/ramal do rodapé não cabem → somem no trilho;
   - o badge do menu (ex.: Sinalizadas 588) usava margin-left:auto e cobria o
     ícone → vira selo pequeno no canto do item. */
@media(max-width:860px){.sidebar{width:64px}.sidebar .logo img{width:38px}.nav a span.txt,.nav-label,.rodape-marca{display:none}
  .conteudo{margin-left:64px}.sidebar .rodape button span{display:none}
  .nav a{justify-content:center;padding:11px 8px;position:relative}
  .nav-badge{position:absolute;top:2px;right:4px;margin-left:0;min-width:0;padding:1px 5px;font-size:9px;line-height:1.3}
  .rodape-usuario,.sidebar .rodape button.ramal-chip{display:none}
  .sidebar .rodape{padding:12px 8px}
  .sidebar .rodape form button{font-size:0;gap:0;padding:9px}
  .sidebar .rodape form button svg{width:16px;height:16px}}

/* ---------- Tabelas ---------- */
.card.tabela{padding:var(--space-2) var(--space-2) 0}
table{width:100%;border-collapse:collapse}
th,td{text-align:left;padding:13px 16px;border-bottom:1px solid var(--ink-100);font-size:var(--fs-sm)}
thead th{color:var(--ink-400);font-weight:600;font-size:var(--fs-xs);text-transform:uppercase;letter-spacing:.05em;user-select:none;border-bottom:1px solid var(--ink-200)}
thead th.sortable{cursor:pointer;transition:color var(--dur-fast)}
thead th.sortable:hover{color:var(--brand-500)}
thead th.sortable::after{content:'';display:inline-block;margin-left:5px;border:4px solid transparent;border-top-color:var(--ink-300);vertical-align:middle;transform:translateY(2px)}
thead th.sort-asc::after{border-top-color:transparent;border-bottom-color:var(--brand-500);transform:translateY(-2px)}
thead th.sort-desc::after{border-top-color:var(--brand-500)}
/* Ranking de atendentes: 10 colunas densas — nada quebra linha; a 1ª (nome)
   absorve a folga; padding horizontal menor p/ caber em 1366px. */
.tab-rank th,.tab-rank td{white-space:nowrap;padding:11px 12px}
.tab-rank td:first-child{width:99%}
.tab-rank .ramal-tag{white-space:nowrap}
tbody tr.benchmark{background:linear-gradient(90deg,rgba(46,158,106,.08),transparent 70%)}
tbody tr.benchmark td:first-child::before{content:'★';color:var(--success);margin-right:6px;font-size:14px}
.ramal-tag{font-size:var(--fs-xs);background:var(--ink-100);color:var(--ink-500);padding:1px 7px;border-radius:var(--r-pill);margin-left:6px;font-weight:600;text-transform:uppercase;letter-spacing:.04em}
[data-tip]{position:relative;cursor:help}
[data-tip]:hover::after{content:attr(data-tip);position:absolute;bottom:calc(100% + 6px);left:50%;transform:translateX(-50%);background:var(--ink-900);color:#fff;font-size:var(--fs-xs);padding:6px 10px;border-radius:var(--r-sm);white-space:nowrap;z-index:10;box-shadow:var(--shadow-md);font-weight:500;text-transform:none;letter-spacing:0}
/* Tooltip amplo (resumo/motivo da chamada): quebra linha, preserva \n e limita largura */
[data-tip].tip-amplo:hover::after{white-space:pre-line;width:max-content;max-width:340px;text-align:left;line-height:1.45}
.cel-motivo{max-width:260px}
/* host do tooltip: NÃO pode cortar (senão clipa o balão). A truncagem fica no .trunc interno. */
.cel-motivo .tip-amplo{display:block;max-width:260px}
.cel-motivo .trunc{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.cel-motivo .cel-vazia{color:var(--ink-300,#C2CAD4)}
.paginacao{display:flex;align-items:center;justify-content:center;gap:8px;padding:14px 0;font-size:var(--fs-sm)}
.paginacao button{background:#fff;border:1px solid var(--ink-200);color:var(--ink-700);border-radius:var(--r-sm);padding:6px 10px;font-weight:600;display:inline-flex;align-items:center;gap:4px}
.paginacao button:hover:not(:disabled){border-color:var(--brand-500);color:var(--brand-500)}
.paginacao button:disabled{opacity:.4;cursor:not-allowed}
.paginacao button svg{width:14px;height:14px}
.paginacao .info{color:var(--ink-500);font-family:var(--font-mono)}
.kpi.clicavel{cursor:pointer}
tbody tr{transition:background var(--dur-fast)}
tbody tr:last-child td{border-bottom:none}
tbody tr:hover{background:var(--brand-50)}
.clicavel{cursor:pointer}
td.num,th.num{text-align:right;font-variant-numeric:tabular-nums;font-family:var(--font-mono)}
.rank{display:inline-flex;width:24px;height:24px;border-radius:var(--r-sm);background:var(--brand-100);color:var(--brand-600);align-items:center;justify-content:center;font-size:var(--fs-xs);font-weight:700;margin-right:10px;font-family:var(--font-mono)}
.rank.top{background:var(--brand-500);color:#fff}

/* ---------- Badges / barras ---------- */
.badge{display:inline-flex;align-items:center;gap:4px;padding:3px 10px;border-radius:var(--r-pill);font-size:var(--fs-xs);font-weight:600}
.badge svg{width:12px;height:12px}
.b-ok{background:var(--success-bg);color:var(--success)}
.b-alerta{background:var(--warning-bg);color:var(--warning)}
.b-ruim{background:var(--danger-bg);color:var(--danger)}
.b-navy{background:var(--brand-100);color:var(--brand-600)}
.barra{height:7px;border-radius:var(--r-pill);background:var(--brand-100);overflow:hidden;min-width:64px;display:inline-block;vertical-align:middle}
.barra>i{display:block;height:100%;background:linear-gradient(90deg,var(--brand-400),var(--brand-600));border-radius:var(--r-pill)}

.btn{display:inline-flex;align-items:center;gap:8px;background:var(--brand-500);color:#fff;border:none;border-radius:var(--r-pill);padding:10px 20px;font-weight:600;font-size:var(--fs-body);transition:all var(--dur-base) var(--ease-out)}
.btn svg{width:16px;height:16px}
.btn:hover{background:var(--brand-600);transform:translateY(-1px)}
.btn.sec{background:#fff;color:var(--ink-700);border:1px solid var(--ink-200);box-shadow:none}
.btn.sec:hover{border-color:var(--brand-400);color:var(--brand-600);transform:none}
.btn:disabled,.btn[disabled]{opacity:.45;cursor:not-allowed;box-shadow:none}
.btn:disabled:hover{transform:none;background:#fff;border-color:var(--ink-200);color:var(--ink-700)}
select,input[type=text],input[type=month],input[type=password],input[type=number]{border:1px solid var(--ink-200);border-radius:var(--r-md);padding:9px 12px;color:var(--ink-700);background:#fff;font-family:inherit;font-size:var(--fs-body)}
select:focus,input:focus{outline:none;border-color:var(--brand-500)}
.filtros{display:flex;gap:10px;flex-wrap:wrap;align-items:center;margin-bottom:var(--space-4)}
.campo-busca{position:relative;flex:1;min-width:210px}
.campo-busca svg{position:absolute;left:12px;top:50%;transform:translateY(-50%);width:16px;height:16px;color:var(--ink-400)}
.campo-busca input{width:100%;padding-left:36px}

/* ---------- Detalhe da chamada ---------- */
.transcricao{white-space:pre-wrap;line-height:1.75;background:#fff;border:1px solid var(--ink-200);border-radius:var(--r-md);padding:20px 22px;max-height:540px;overflow:auto}
.lista-motivos{margin:0;padding:0;list-style:none}
.lista-motivos li{margin-bottom:9px;display:flex;align-items:flex-start;gap:9px}
.lista-motivos li svg{width:15px;height:15px;color:var(--danger);flex:0 0 auto;margin-top:2px}
.notas-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(148px,1fr));gap:12px}
.nota-box{border:1px solid var(--ink-200);border-radius:var(--r-md);padding:14px 16px;background:var(--ink-50)}
.nota-box .n{font-size:24px;font-weight:800;color:var(--brand-600);letter-spacing:var(--tracking-display)}
.nota-box .l{font-size:var(--fs-xs);color:var(--ink-500);display:flex;align-items:center;gap:6px;margin-top:2px}
audio{width:100%;margin-top:6px}
.pill-list{display:flex;flex-wrap:wrap;gap:8px}
.pill{background:var(--brand-100);color:var(--brand-700);border-radius:var(--r-pill);padding:5px 13px;font-size:var(--fs-sm)}
/* M15: sinalizadas do atendente — card branco com borda esquerda vermelha (o fundo
   vermelho inteiro gritava mais que informava) */
.card-sinal{border-left:4px solid var(--danger)!important}
.card-sinal h2{color:var(--danger)!important}.card-sinal h2 svg{color:var(--danger)!important}
.card-feegow{border-color:rgba(46,158,106,.35)!important;background:var(--success-bg)}
.card-feegow h2{color:var(--success)!important}.card-feegow h2 svg{color:var(--success)!important}
.card-feegow .nota-box{background:#fff}

.roteiro{background:#fff;border:1px solid var(--ink-200);border-radius:var(--r-md);padding:10px 32px 32px;line-height:1.65}
.roteiro h1{color:var(--ink-900);font-size:26px;font-weight:800;letter-spacing:var(--tracking-tight)}
.roteiro h2{color:var(--brand-600);font-size:18px;border-bottom:1px solid var(--ink-200);padding-bottom:8px;margin-top:30px}
.roteiro h3{color:var(--brand-700)}
.roteiro blockquote{border-left:3px solid var(--brand-500);margin:0;padding:10px 18px;color:var(--ink-500);background:var(--brand-100);border-radius:0 var(--r-sm) var(--r-sm) 0}
.roteiro code{background:var(--brand-100);color:var(--brand-700);padding:1px 6px;border-radius:5px;font-family:var(--font-mono);font-size:.9em}
.roteiro ul{padding-left:22px}.roteiro li{margin:6px 0}

.vazio{color:var(--ink-500);padding:52px;text-align:center;display:flex;flex-direction:column;align-items:center;gap:14px}
.vazio svg{width:40px;height:40px;color:var(--brand-200)}
.carregando{color:var(--ink-500);padding:24px;display:flex;align-items:center;gap:10px}
.carregando svg{width:18px;height:18px;color:var(--brand-500);animation:girar 1s linear infinite}
@keyframes girar{to{transform:rotate(360deg)}}
.voltar{color:var(--ink-500);margin-bottom:16px;display:inline-flex;align-items:center;gap:6px;font-weight:600;font-size:var(--fs-sm)}
.voltar svg{width:15px;height:15px}.voltar:hover{color:var(--brand-500)}
.dica{color:var(--ink-500);margin-top:14px;font-size:var(--fs-sm)}

/* ---------- Login ---------- */
.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--brand-800);
  background-image:radial-gradient(circle at 28% 18%,rgba(74,133,201,.22),transparent 55%),radial-gradient(circle at 80% 90%,rgba(37,99,168,.18),transparent 50%)}
.login-card{background:#fff;border:1px solid var(--ink-200);border-radius:var(--r-lg);padding:42px;width:374px}
.login-card .logo{background:#fff;border-radius:var(--r-md);padding:6px;text-align:center;margin-bottom:10px}
.login-card .logo img{width:240px;max-width:100%;height:auto}
.login-card h2{margin:0 0 22px;color:var(--ink-900);font-size:18px;font-weight:700;text-align:center}
.login-card .campo{position:relative;margin-bottom:14px}
.login-card .campo svg{position:absolute;left:14px;top:50%;transform:translateY(-50%);width:18px;height:18px;color:var(--ink-400)}
.login-card input{width:100%;padding:13px 13px 13px 42px;border:1px solid var(--ink-200);border-radius:var(--r-md);font-size:var(--fs-body)}
.login-card input:focus{outline:none;border-color:var(--brand-500)}
.login-card .btn{width:100%;justify-content:center;padding:13px}
.login-erro{display:flex;align-items:center;gap:8px;justify-content:center;color:var(--danger);font-size:var(--fs-sm);margin-bottom:14px}
.login-erro svg{width:16px;height:16px}

/* progresso */
.progress{height:10px;background:var(--brand-100);border-radius:var(--r-pill);overflow:hidden;margin-top:10px}
.progress>i{display:block;height:100%;background:linear-gradient(90deg,var(--brand-400),var(--brand-600));transition:width var(--dur-slow,320ms)}
.toggle{display:inline-flex;align-items:center;gap:8px;cursor:pointer}
/* M15: switch visual (liga/desliga) — usado na Discagem automática do Me ligue */
.sw{width:42px;height:24px;border-radius:var(--r-pill);border:1px solid var(--ink-200);background:var(--ink-200);position:relative;cursor:pointer;padding:0;flex:0 0 auto;transition:background .18s,border-color .18s}
.sw i{position:absolute;top:2px;left:2px;width:18px;height:18px;border-radius:50%;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.25);transition:left .18s}
.sw.sw-on{background:var(--success);border-color:var(--success)}
.sw.sw-on i{left:20px}
.sw-lbl{font-weight:700;font-size:var(--fs-xs);letter-spacing:var(--tracking-label);color:var(--ink-400)}
.sw-lbl-on{color:var(--success)}
/* M15: olho de mostrar/esconder senha nos modais de usuário */
.senha-wrap{position:relative;display:block}
.senha-wrap input{width:100%;padding-right:38px}
.olho-senha{position:absolute;right:4px;top:50%;transform:translateY(-50%);background:none;border:none;color:var(--ink-400);cursor:pointer;padding:6px;display:flex;align-items:center}
.olho-senha:hover{color:var(--ink-600)}
.olho-senha svg{width:16px;height:16px}

/* ---------- Fila ao vivo ---------- */
/* Redesign 03/07: frescor discreto + toggle único de som no TOPO da página; atendentes
   em linhas compactas (tab-atendentes) ordenadas por estado, em vez dos cards grandes. */
.fila-mini{display:inline-flex;align-items:center;gap:6px;color:var(--ink-400);font-size:var(--fs-xs)}
.periodo .chip-on{background:var(--brand-500);border-color:var(--brand-500);color:#fff}
.periodo .chip-on:hover{color:#fff;border-color:var(--brand-600);background:var(--brand-600)}
.tab-atendentes td{vertical-align:middle}
.tab-atendentes .acoes-flex{justify-content:flex-end;gap:6px}
.tab-atendentes .at-linha.at-l-excedeu td{background:var(--danger-bg)}
/* Redesign 09/07: avatar com iniciais + ponto de status (o badge de status saiu — o
   ponto colorido no avatar + texto sob o nome contam a mesma história em menos espaço). */
.at-quem{display:flex;align-items:center;gap:11px}
.at-avatar{position:relative;width:37px;height:37px;border-radius:50%;background:var(--brand-100);color:var(--brand-600);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:12.5px;flex:none;letter-spacing:.02em}
.at-avatar .at-dot{position:absolute;right:-2px;bottom:-2px;width:11px;height:11px;border-radius:50%;border:2px solid var(--white)}
.at-dot-livre{background:var(--success)}
.at-dot-ocupado{background:var(--brand-500)}
.at-dot-tocando,.at-dot-pausado{background:var(--warning)}
.at-dot-offline{background:var(--ink-300,#c3cad4)}
.at-nm{display:flex;flex-direction:column;line-height:1.35;min-width:0}
.at-nm .at-sub{color:var(--ink-500);font-size:var(--fs-xs)}
/* Degradê bem suave da cor do status → branco na linha (o tom some antes da metade).
   Pausa estourada (at-l-excedeu) pinta os td por cima — o alerta vermelho vence. */
.at-linha.at-l-livre{background:linear-gradient(90deg,var(--success-bg),transparent 42%)}
.at-linha.at-l-ocupado{background:linear-gradient(90deg,var(--brand-100),transparent 42%)}
.at-linha.at-l-tocando,.at-linha.at-l-pausado{background:linear-gradient(90deg,var(--warning-bg),transparent 42%)}
.at-linha.at-l-off{opacity:.6}
.tab-atendentes .at-stat{font-variant-numeric:tabular-nums;white-space:nowrap}
.tab-atendentes .at-stat b{font-size:15px}
/* Ícones nas células no tamanho do texto (sem regra, o Lucide sai em 24px gigante) */
.tab-atendentes td svg{width:15px;height:15px;vertical-align:-3px}
/* Atividade "em chamada": ícone pequeno + número em cima, contexto embaixo */
.at-ativ{display:flex;align-items:center;gap:9px}
.at-ativ svg{color:var(--brand-500);flex:none}
.at-ativ-tx{display:flex;flex-direction:column;line-height:1.35}
.b-cinza{background:var(--ink-100,var(--chart-grid));color:var(--ink-500)}
.nav-badge-live{background:var(--brand-500)}
.nav-badge.pisca{background:var(--danger);animation:piscaBadge 1s steps(1) infinite}
@keyframes piscaBadge{50%{opacity:.25}}
.btn-notif-on{background:var(--success)!important;border-color:transparent!important;color:#fff!important;box-shadow:0 4px 14px rgba(46,158,106,.30)!important}
/* Filtro "Com anotação" + ícone de anotação na tabela de Recuperação */
.filtro-anot{display:inline-flex;align-items:center;gap:6px;font-size:var(--fs-sm);font-weight:600;color:var(--ink-600);cursor:pointer;white-space:nowrap}
.filtro-anot input{width:16px;height:16px;cursor:pointer;accent-color:var(--brand-500)}
.filtro-anot svg{width:15px;height:15px;color:var(--brand-500)}
.rec-anot{display:inline-flex;align-items:center;margin-left:6px;color:var(--brand-500);cursor:help;vertical-align:middle;position:relative}
.rec-anot svg{width:15px;height:15px}
.rec-anot sup{font-size:9px;font-weight:700;color:var(--brand-600);margin-left:1px}
.fila-status{display:inline-flex;align-items:center;gap:8px;padding:8px 15px;border-radius:var(--r-pill);font-size:var(--fs-body);font-weight:700;border:1px solid var(--ink-200);background:#fff;color:var(--ink-500)}
.fila-status.live{color:var(--success);border-color:rgba(46,158,106,.35);background:var(--success-bg)}
.fila-status.lento{color:var(--warning);border-color:rgba(224,138,28,.4);background:var(--warning-bg)}
.fila-status.off{color:var(--danger);border-color:rgba(214,69,69,.35);background:var(--danger-bg)}
.dot-live,.dot-off{width:9px;height:9px;border-radius:50%}
.dot-live{background:var(--success);box-shadow:0 0 0 0 rgba(46,158,106,.5);animation:pulsoDot 1.6s ease-out infinite}
.dot-off{background:var(--danger)}
@keyframes pulsoDot{0%{box-shadow:0 0 0 0 rgba(46,158,106,.5)}70%{box-shadow:0 0 0 8px rgba(46,158,106,0)}100%{box-shadow:0 0 0 0 rgba(46,158,106,0)}}
.fila-grid{display:grid;grid-template-columns:minmax(220px,1fr) 2fr;gap:var(--space-4)}
@media(max-width:760px){.fila-grid{grid-template-columns:1fr}}
.fila-contador{display:flex;flex-direction:column;justify-content:center;align-items:center;text-align:center;gap:4px}
.fila-contador .rotulo{display:flex;align-items:center;gap:6px;color:var(--ink-500);font-weight:600;font-size:var(--fs-sm)}
.fila-num{font-size:72px;font-weight:800;line-height:1;color:var(--brand-600);font-family:var(--font-mono)}
.fila-contador .sub{color:var(--ink-400);font-size:var(--fs-sm);font-weight:600}
.fila-contador.fila-atencao{border-color:var(--warning)}
.fila-contador.fila-atencao .fila-num{color:var(--warning)}
.fila-contador.alarme-ativo{border-color:transparent;color:#fff;animation:pulseAlarme .8s ease-in-out infinite}
.fila-contador.alarme-ativo .rotulo,.fila-contador.alarme-ativo .sub,.fila-contador.alarme-ativo .fila-num{color:#fff}
@keyframes pulseAlarme{0%,100%{background:var(--danger)}50%{background:#9d2727}}
.fila-resumo{display:flex;flex-direction:column;justify-content:center;gap:12px}
.fila-resumo .rotulo{display:flex;align-items:center;gap:6px;color:var(--ink-500);font-weight:600;font-size:var(--fs-sm)}
.fila-chips{display:flex;flex-wrap:wrap;gap:8px}
.chip-st{display:inline-flex;align-items:center;padding:5px 12px;border-radius:var(--r-pill);font-weight:700;font-size:var(--fs-sm)}
.chip-st.b-ok{background:var(--success-bg);color:var(--success)}
.chip-st.b-navy{background:var(--brand-100);color:var(--brand-600)}
.chip-st.b-alerta{background:var(--warning-bg);color:var(--warning)}
.chip-st.b-cinza{background:var(--ink-100,var(--chart-grid));color:var(--ink-500)}
.tab-fila{width:100%;border-collapse:collapse}
.tab-fila th{text-align:left;color:var(--ink-400);font-size:var(--fs-xs);text-transform:uppercase;letter-spacing:.04em;padding:8px 12px;border-bottom:1px solid var(--ink-200)}
.tab-fila td{padding:11px 12px;border-bottom:1px solid var(--ink-100,var(--ink-100))}
.tab-fila .num{text-align:right}
.tab-fila tr.espera-longa{background:var(--danger-bg)}
.tab-fila tr.espera-longa td:nth-child(5){color:var(--danger)}
/* M04: espera 1–2min = atenção (âmbar); vermelho fica só p/ >2min (espera-longa) */
.tab-fila tr.espera-media{background:var(--warning-bg)}
.tab-fila tr.espera-media td:nth-child(5){color:var(--warning)}
.atendentes-live{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:12px;margin-top:8px}
.at-card{border:1px solid var(--ink-200);border-radius:var(--r-md);padding:14px;display:flex;flex-direction:column;gap:8px;background:#fff;min-width:0;overflow:hidden}
.at-card .at-ramal{display:flex;align-items:flex-start;gap:6px;font-weight:700;color:var(--ink-900);min-width:0}
.at-card .at-ramal>svg{width:15px;height:15px;flex:none;margin-top:2px;color:var(--ink-400)}
.at-card .at-nome{flex:1 1 auto;min-width:0;overflow-wrap:anywhere;line-height:1.25}
.at-card .at-fila{flex:none;align-self:flex-start;font-size:var(--fs-xs);font-weight:600;color:var(--ink-400);background:var(--ink-100,var(--chart-grid));padding:1px 7px;border-radius:var(--r-pill)}
.at-card .at-sub{display:block;font-size:var(--fs-xs);font-weight:500;color:var(--ink-400)}
.at-card .at-meta{display:flex;align-items:center;gap:5px;color:var(--ink-400);font-size:var(--fs-xs);min-width:0}
.at-card .at-meta>svg{width:13px;height:13px;flex:none;color:var(--ink-400)}
.at-card .at-meta>span{min-width:0;overflow-wrap:anywhere}
.link-deslogados{margin-left:auto;display:inline-flex;align-items:center;gap:5px;background:none;border:0;cursor:pointer;font:inherit;font-size:var(--fs-xs);font-weight:600;color:var(--ink-400);text-transform:none;letter-spacing:0;padding:4px 6px;border-radius:var(--r-sm,8px)}
.link-deslogados:hover{color:var(--brand-600);background:var(--ink-100,var(--chart-grid))}
.link-deslogados svg{width:14px;height:14px}
.atendentes-off{margin-top:12px;padding-top:12px;border-top:1px dashed var(--ink-200)}
.at-livre{border-color:rgba(46,158,106,.4);background:var(--success-bg)}
.at-ocupado{border-color:rgba(37,99,168,.35);background:var(--brand-100)}
.at-pausado,.at-tocando{border-color:rgba(224,138,28,.4);background:var(--warning-bg)}
.at-offline{opacity:.6}
/* rodapé do card de atendente: fila + botão "Ouvir ao vivo" */
.at-card .at-rodape{display:flex;align-items:center;justify-content:space-between;gap:8px;flex-wrap:wrap;margin-top:auto}
.at-ouvir{display:inline-flex;align-items:center;gap:5px;background:#fff;border:1px solid var(--brand-300);color:var(--brand-600);cursor:pointer;font:inherit;font-size:var(--fs-xs);font-weight:600;padding:4px 10px;border-radius:var(--r-pill);transition:all var(--dur-base,.15s) var(--ease-out,ease)}
.at-ouvir:hover{background:var(--brand-500);border-color:var(--brand-500);color:#fff}
.at-ouvir svg{width:13px;height:13px}
/* botão "Ligar" da lista de leads (Me ligue) — verde, ação primária */
.btn-ligar{display:inline-flex;align-items:center;gap:6px;background:var(--success,var(--success));border:none;color:#fff;cursor:pointer;font:inherit;font-size:var(--fs-xs);font-weight:700;padding:6px 14px;border-radius:var(--r-pill);transition:filter var(--dur-base,.15s) var(--ease-out,ease)}
.btn-ligar:hover{filter:brightness(.92)}
.btn-ligar svg{width:14px;height:14px}
/* Container de ações na tabela de recuperação */
.rec-table{table-layout:fixed}
.rec-table th,.rec-table td{padding:11px 10px;vertical-align:middle}
.rec-table th:nth-child(1){width:90px}
.rec-table th:nth-child(2){width:74px}
.rec-table th:nth-child(3){width:180px}
.rec-table th:nth-child(6){width:78px}
.rec-table th:nth-child(7){width:58px}
.rec-table th:nth-child(8){width:244px}
.rec-table .cel-motivo{max-width:none}
.rec-table .cel-motivo .tip-amplo{max-width:none}
.rec-ura{margin-top:5px;max-width:100%;white-space:normal;line-height:1.2}
.cel-acoes{min-width:0;white-space:nowrap}
.acoes-flex{display:flex;align-items:center;gap:4px;flex-wrap:nowrap;justify-content:flex-end}
.acoes-flex .btn,.acoes-flex .btn-ligar{padding:5px 8px;font-size:11px;box-shadow:none;white-space:nowrap}
.acoes-flex .btn svg{width:14px;height:14px}
.acoes-flex .ic-only{padding:5px;cursor:pointer}
.acoes-flex .ic-only svg{width:15px;height:15px;margin:0}
/* Tabela de Contestações: larguras próprias (são 6 colunas, não 8 como a Recuperação)
   e um respiro extra entre Telefone e Contestou. */
.cont-table th,.cont-table td{padding:13px 18px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.cont-table th:nth-child(1){width:13%}   /* Quando */
.cont-table th:nth-child(2){width:15%}   /* Telefone */
.cont-table th:nth-child(3){width:19%}   /* Contestou */
.cont-table th:nth-child(5){width:17%}   /* Nota antes → depois */
.cont-table th:nth-child(6){width:6%}    /* ação (Motivo, col 4, fica com o restante) */
/* Aviso de número suspeito no screen-pop (lista negra / detecção automática). */
.sp-suspeito{background:#fdecec;border:1px solid #e7a3a3;color:#9b1c1c;border-radius:10px;
  padding:10px 14px;margin-bottom:12px;font-weight:700;display:flex;flex-direction:column;gap:2px}
.sp-suspeito svg{width:16px;height:16px;vertical-align:-3px;margin-right:4px}
.sp-suspeito-motivos{font-weight:500;font-size:13px;color:#b23a3a}
.sp-card-suspeito{box-shadow:0 0 0 2px #e7a3a3, 0 18px 50px rgba(0,0,0,.25)}
/* screen-pop turbinado: ações, propostas, faltas, horários */
/* Ações do screen-pop (09/07): grade de 3 colunas — linha 1 = agir na conversa
   (agendar, retorno, WhatsApp), linha 2 = consultar (horários, exames). */
/* M14: hierarquia do screen-pop — linha 1 primários (2 col), linha 2 apoio (3 col) */
.sp-acoes{display:flex;flex-direction:column;gap:8px;padding:0 16px 4px}
.sp-acoes .btn{justify-content:center;min-width:0}
.sp-acoes-prim{display:grid;grid-template-columns:repeat(2,1fr);gap:8px}
.sp-acoes-sec{display:grid;grid-template-columns:repeat(auto-fit,minmax(128px,1fr));gap:8px}
.sp-acoes-sec:has(> :only-child){grid-template-columns:1fr}
/* tips dos botões do pop (13/07): o nowrap centrado estourava a borda do card e
   gerava scroll horizontal — quebra linha e ancora na borda direita do botão */
.sp-acoes [data-tip]:hover::after{left:auto;right:0;transform:none;white-space:pre-line;
  width:max-content;max-width:300px;text-align:left;line-height:1.45}
.btn-whats{background:#25D366;border:1px solid #25D366;color:#fff;text-decoration:none}
.btn-whats:hover{background:#1EBE5A;border-color:#1EBE5A;color:#fff}
.sp-hist tr.sp-faltou td{color:var(--danger);background:var(--danger-bg)}
.sp-props{display:flex;flex-direction:column;gap:7px;margin-bottom:6px}
.sp-prop{border:1px solid var(--ink-200);border-radius:var(--r-md);padding:8px 11px}
.sp-prop-top{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.sp-prop-data{margin-left:auto;color:var(--ink-400);font-size:12px}
.sp-prop-itens{color:var(--ink-500);font-size:12.5px;margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.hor-dia{margin-bottom:12px}
.hor-data{font-weight:700;color:var(--ink-700);font-size:13px;margin-bottom:6px;text-transform:capitalize}
.hor-slots{display:flex;gap:7px;flex-wrap:wrap}
.hor-slot{display:inline-flex;flex-direction:column;align-items:center;gap:1px;border:1px solid var(--ink-200);background:#fff;border-radius:var(--r-md);padding:6px 10px;font-weight:700;color:var(--ink-800);font-size:13px;cursor:pointer}
button.hor-slot:hover{border-color:var(--brand-500);background:var(--brand-50);color:var(--brand-600)}
.hor-slot small{font-weight:500;color:var(--ink-400);font-size:11px}
.hor-slot.hor-ro{cursor:default}
/* ===== Campanhas de disparo ===== */
.camp-sub{color:var(--ink-500);font-size:var(--fs-sm);margin:-4px 0 18px;max-width:680px;line-height:1.5}
.camp-topo{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;flex-wrap:wrap}
/* ---------- Tela Metas (réguas dos velocímetros) ---------- */
.meta-topo-acoes{display:flex;gap:8px;flex-wrap:wrap}
.metas-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(360px,1fr));gap:var(--space-4)}
.meta-card-top{display:flex;align-items:center;gap:8px}
.meta-card-top b{font-size:var(--fs-h2)}
.meta-dica{color:var(--ink-500);font-size:var(--fs-xs);margin:4px 0 12px;line-height:1.45}
.meta-corpo{display:flex;gap:14px;align-items:center}
.meta-inputs{flex:1;display:grid;grid-template-columns:1fr 1fr;gap:8px 10px}
.meta-campo{display:flex;flex-direction:column;gap:4px;font-size:var(--fs-xs);color:var(--ink-500);font-weight:600}
.meta-campo input{width:100%}
/* M15: sufixo de unidade (%, s, nota, pts) dentro do input — sem mudar o valor */
.meta-inp{position:relative;display:block}
.meta-inp input{padding-right:38px;-moz-appearance:textfield;appearance:textfield}
.meta-inp input::-webkit-inner-spin-button,.meta-inp input::-webkit-outer-spin-button{-webkit-appearance:none;margin:0}
.meta-suf{position:absolute;right:10px;top:50%;transform:translateY(-50%);font-style:normal;color:var(--ink-400);font-size:var(--fs-xs);font-weight:600;pointer-events:none}
/* M15: pesos da composição no card do Score geral */
.meta-pesos{display:flex;align-items:center;gap:6px;margin:-6px 0 12px;font-size:var(--fs-xs);color:var(--ink-500);font-weight:600;line-height:1.4}
.meta-pesos svg{width:14px;height:14px;color:var(--brand-500);flex:0 0 auto}
.metas-preview{flex:0 0 128px}
.metas-preview .gauge{width:128px}
/* Estado vazio */
.camp-vazio{max-width:520px;margin:56px auto 0;text-align:center;display:flex;flex-direction:column;align-items:center;gap:16px}
.camp-vazio-ic{width:76px;height:76px;border-radius:22px;background:linear-gradient(150deg,var(--brand-100),var(--brand-50));border:1px solid var(--brand-200);color:var(--brand-600);display:flex;align-items:center;justify-content:center}
.camp-vazio-ic svg{width:34px;height:34px}
.camp-vazio h2{font-size:21px;color:var(--ink-800);margin:0;letter-spacing:var(--tracking-tight)}
.camp-vazio p{color:var(--ink-500);margin:0;line-height:1.55}
.camp-fontes{display:flex;gap:9px;flex-wrap:wrap;justify-content:center;margin-top:6px}
.camp-fonte{display:inline-flex;align-items:center;gap:7px;font-size:13px;font-weight:500;color:var(--ink-600);background:var(--white);border:1px solid var(--ink-200);border-radius:var(--r-pill);padding:7px 14px}
.camp-fonte svg{width:15px;height:15px;color:var(--brand-500)}
/* Lista de campanhas */
.camp-list{display:flex;flex-direction:column;gap:14px}
.camp-card{background:var(--white);border:1px solid var(--ink-200);border-radius:var(--r-md);padding:18px 20px;transition:box-shadow var(--dur-base) var(--ease-out),border-color var(--dur-base) var(--ease-out)}
.camp-card:hover{box-shadow:var(--shadow-sm);border-color:var(--brand-200)}
.camp-card-top{display:flex;align-items:center;gap:11px;flex-wrap:wrap}
.camp-nome{font-size:16px;font-weight:700;color:var(--ink-800);cursor:pointer;letter-spacing:var(--tracking-tight)}
.camp-nome:hover{color:var(--brand-600)}
.camp-acoes{margin-left:auto;display:flex;gap:8px;align-items:center}
/* Barra segmentada (assinatura) */
.camp-prog{display:flex;height:11px;border-radius:6px;overflow:hidden;background:var(--ink-100);margin:14px 0 11px}
.camp-prog>span{display:block;height:100%;transition:width .35s var(--ease-out)}
/* M13: semântica das cores — pendente = trilho cinza (fundo do .camp-prog); discando azul;
   atendida/agendou verdes; sem resposta/falha vermelhos (tons distintos p/ a legenda). */
.s-agendou{background:var(--success)}
.s-atendida{background:var(--success);background:color-mix(in srgb,var(--success) 55%,#fff)}
.s-sem_resposta{background:var(--danger);background:color-mix(in srgb,var(--danger) 60%,#fff)}
.s-falhou{background:var(--danger)}
.s-sem_interesse,.s-descartado{background:var(--ink-300)} .s-discando{background:var(--brand-300)}
/* M13: custo estimado do modo IA (texto ao lado do Ativar) */
.camp-custo{display:inline-flex;align-items:center;gap:6px;font-size:var(--fs-xs);color:var(--ink-500);font-weight:600}
.camp-custo svg{width:14px;height:14px;color:var(--warning)}
/* M15: par de time pickers do horário da campanha */
.hor-par{display:flex;align-items:center;gap:8px}
.hor-par input{flex:1;min-width:0}
/* Stats / legenda */
.camp-stats{display:flex;gap:7px 20px;flex-wrap:wrap;font-size:13px;color:var(--ink-500);align-items:center}
.camp-stats b{color:var(--ink-800);font-weight:700}
.camp-stats .win b{color:var(--success)}
.camp-leg{display:flex;gap:8px 16px;flex-wrap:wrap;font-size:12px;color:var(--ink-500);margin-top:12px}
.camp-leg span{display:inline-flex;align-items:center;gap:6px}
.camp-leg i{width:10px;height:10px;border-radius:3px;flex:0 0 auto}
/* Agentes de voz IA (cards + seletor de modo na campanha) */
.ag-desc{margin:10px 0 0;font-size:13px;color:var(--ink-600)}
.ag-roteiro{margin:8px 0 0;font-size:13px;color:var(--ink-500);line-height:1.5;white-space:pre-wrap}
.camp-modo-cfg{display:flex;gap:12px;flex-wrap:wrap;align-items:flex-end}
.camp-modo-cfg label{display:flex;flex-direction:column;gap:4px;font-size:var(--fs-sm);font-weight:600;color:var(--ink-700);min-width:220px}
.camp-modo-cfg select{border:1px solid var(--ink-200);border-radius:var(--r-md);padding:9px 11px;font-size:var(--fs-body);color:var(--ink-800);font-family:inherit}
.camp-modo-cfg select:focus{outline:none;border-color:var(--brand-500)}
.camp-cfg{color:var(--ink-500);font-size:13px;margin:2px 0 0;display:flex;align-items:center;gap:7px}
.camp-cfg svg{width:15px;height:15px;color:var(--ink-400)}
.camp-falt-grp{display:inline-flex;align-items:center;gap:6px}
.camp-falt-grp select{width:auto;margin:0;padding:9px 10px;border:1px solid var(--ink-200);border-radius:9px;background:#fff;font:inherit;font-size:14px;color:var(--ink-700);cursor:pointer}

/* Assistente IA (chat do gestor) */
.asst{display:flex;flex-direction:column;height:calc(100vh - 150px);min-height:420px;max-width:880px;margin:0 auto}
.asst-msgs{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:14px;background:#fff;border:1px solid var(--ink-200);border-radius:14px}
.asst-b{display:flex;gap:10px;max-width:88%}
.asst-b.user{align-self:flex-end}
.asst-b.ia{align-self:flex-start}
.asst-av{flex:0 0 32px;width:32px;height:32px;border-radius:10px;background:linear-gradient(135deg,var(--brand-500),var(--brand-600));color:#fff;display:flex;align-items:center;justify-content:center}
.asst-av svg{width:18px;height:18px}
.asst-bub{padding:11px 15px;border-radius:14px;line-height:1.55;font-size:14.5px}
.asst-b.user .asst-bub{background:var(--brand-500);color:#fff;border-bottom-right-radius:4px}
.asst-b.ia .asst-bub{background:var(--ink-50);border:1px solid var(--ink-100);border-bottom-left-radius:4px;color:var(--ink-800)}
.asst-bub p{margin:0 0 8px}.asst-bub p:last-child{margin:0}
.asst-bub ul{margin:6px 0;padding-left:20px}.asst-bub li{margin:3px 0}
.asst-bub .md-h{margin:13px 0 6px;font-size:13.5px;font-weight:700;color:var(--brand-700)}.asst-bub .md-h:first-child{margin-top:0}
.asst-barra{display:flex;gap:8px;padding:10px 0 2px;border-top:1px solid var(--ink-100)}
.asst-barra input{flex:1;padding:12px 16px;border:1px solid var(--ink-200);border-radius:12px;font:inherit;font-size:15px;color:var(--ink-800)}
.asst-barra input:focus{outline:none;border-color:var(--brand-500);box-shadow:0 0 0 3px var(--brand-100)}
.asst-send{padding:0 17px}.asst-send svg{width:18px;height:18px}
.asst-limpar{padding:0 13px}
.asst-typing{display:flex;gap:4px;align-items:center;padding:15px 16px}
.asst-typing span{width:7px;height:7px;border-radius:50%;background:var(--ink-300);animation:asstpulse 1.2s infinite}
.asst-typing span:nth-child(2){animation-delay:.2s}.asst-typing span:nth-child(3){animation-delay:.4s}
@keyframes asstpulse{0%,60%,100%{opacity:.3}30%{opacity:1}}
.asst-hero{margin:auto;text-align:center;max-width:540px;padding:24px}
.asst-hero-ic{width:60px;height:60px;border-radius:18px;background:linear-gradient(135deg,var(--brand-500),var(--brand-600));color:#fff;display:flex;align-items:center;justify-content:center;margin:0 auto 16px}
.asst-hero-ic svg{width:30px;height:30px}
.asst-hero h2{margin:0 0 8px;font-size:22px}
.asst-hero p{margin:0 0 22px;color:var(--ink-500);line-height:1.5}
.asst-chips{display:flex;flex-wrap:wrap;gap:10px;justify-content:center}
.asst-chip{padding:11px 16px;border:1px solid var(--ink-200);border-radius:11px;background:#fff;cursor:pointer;font:inherit;font-size:13.5px;color:var(--ink-700);transition:border-color .15s,color .15s,background .15s;text-align:left;max-width:360px}
.asst-chip:hover{border-color:var(--brand-400);color:var(--brand-700);background:var(--brand-50)}
/* Banner do freio geral (pausa de todos os disparos) */
.camp-pausa{display:flex;align-items:center;gap:14px;background:var(--warning-bg);border:1px solid rgba(224,138,28,.4);border-radius:var(--r-md);padding:13px 18px;margin-bottom:16px;color:var(--warning)}
.camp-pausa svg{width:22px;height:22px;flex:0 0 auto}
.camp-pausa>div{display:flex;flex-direction:column;line-height:1.35}
.camp-pausa b{color:var(--ink-800);font-size:14px}
.camp-pausa span{font-size:12.5px;color:var(--ink-500)}
.camp-pausa .btn{margin-left:auto;flex:0 0 auto}
.camp-pausa .btn svg{width:16px;height:16px;color:#fff}
/* Tabela de alvos da campanha: larguras proporcionais (table-layout fixo) pra
   distribuir o espaço — Telefone/Origem com folga e sem sobreposição. */
.alvo-table{width:100%;table-layout:fixed}
.alvo-table th,.alvo-table td{padding:13px 18px;vertical-align:middle;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.alvo-table th:nth-child(1){width:20%}   /* Nome */
.alvo-table th:nth-child(2){width:17%}   /* Telefone */
.alvo-table th:nth-child(3){width:13%}   /* Origem */
.alvo-table th:nth-child(4){width:15%}   /* Status */
.alvo-table th:nth-child(5){width:8%}    /* Tentativas */
.alvo-table th:nth-child(6){width:27%}   /* Desfecho (6 botões) */
.alvo-table .acoes-flex{justify-content:flex-end;gap:5px;flex-wrap:nowrap}
/* Tabela da Lista negra (mesmo padrão proporcional). */
.ln-table{width:100%;table-layout:fixed}
.ln-table th,.ln-table td{padding:13px 18px;vertical-align:middle;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ln-table th:nth-child(1){width:18%}   /* Telefone */
.ln-table th:nth-child(2){width:14%}   /* Categoria */
.ln-table th:nth-child(4){width:16%}   /* Quem marcou */
.ln-table th:nth-child(5){width:14%}   /* Quando */
.ln-table th:nth-child(6){width:6%}    /* ação (Motivo col3 = restante ~32%) */
/* ===== Follow-up (retornos agendados) ===== */
.fu-chips{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:18px}
.fu-chip{display:inline-flex;align-items:center;gap:7px;padding:7px 15px;border-radius:var(--r-pill);border:1px solid var(--ink-200);background:#fff;color:var(--ink-600);font-weight:600;font-size:13px}
.fu-chip:hover{border-color:var(--brand-400);color:var(--brand-600)}
.fu-chip.ativo{background:var(--brand-500);border-color:var(--brand-500);color:#fff}
.fu-chip b{font-family:var(--font-mono);font-weight:700}
.fu-chip.ativo b{color:#fff}
/* M15: presets do modal de follow-up ("Amanhã 9h" / "+2h") */
.fu-presets{display:flex;gap:8px;margin:-4px 0 2px}
.fu-presets .btn{padding:6px 12px;font-size:var(--fs-xs)}
.fu-grupo{margin-bottom:20px;display:flex;flex-direction:column;gap:10px}
.fu-grupo-tit{display:flex;align-items:center;gap:8px;font-weight:700;font-size:13px;text-transform:uppercase;letter-spacing:.05em;color:var(--ink-600)}
.fu-grupo-tit svg{width:16px;height:16px}
.fu-grupo-tit span{font-family:var(--font-mono);background:var(--ink-100);color:var(--ink-500);border-radius:var(--r-pill);padding:1px 9px;font-size:12px}
.fu-tit-atrasado{color:var(--danger)} .fu-tit-atrasado svg{color:var(--danger)} .fu-tit-atrasado span{background:var(--danger-bg);color:var(--danger)}
.fu-tit-hoje{color:var(--warning)} .fu-tit-hoje svg{color:var(--warning)} .fu-tit-hoje span{background:var(--warning-bg);color:var(--warning)}
.fu-tit-proximo{color:var(--brand-600)} .fu-tit-proximo svg{color:var(--brand-500)} .fu-tit-proximo span{background:var(--brand-100);color:var(--brand-600)}
.fu-card{display:flex;align-items:center;gap:16px;background:#fff;border:1px solid var(--ink-200);border-left:3px solid var(--ink-300);border-radius:var(--r-md);padding:14px 18px}
.fu-atrasado{border-left-color:var(--danger)} .fu-hoje{border-left-color:var(--warning)} .fu-proximo{border-left-color:var(--brand-400)} .fu-feito{opacity:.65}
.fu-quando{flex:0 0 auto;min-width:104px;font-weight:700;color:var(--ink-800);font-size:14px}
.fu-info{flex:1;min-width:0}
.fu-nome{font-weight:700;color:var(--ink-800)}
.fu-tel{font-weight:500;color:var(--ink-500);font-size:13px;margin-left:6px}
.fu-motivo{font-size:13px;color:var(--ink-500);margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.fu-agente{font-size:12px;color:var(--ink-400);margin-top:3px;display:inline-flex;align-items:center;gap:5px}
.fu-agente svg{width:13px;height:13px}
.fu-desfecho{font-size:12.5px;color:var(--ink-500);margin-top:4px}
.fu-acoes{flex:0 0 auto}
@media(max-width:680px){.fu-card{flex-wrap:wrap}.fu-quando{min-width:0}}
/* Barra de ações no detalhe da chamada (Fechou? + Agendar retorno) */
.ch-acoes{display:flex;align-items:center;gap:14px;flex-wrap:wrap;margin:16px 0 0;background:#fff;border:1px solid var(--ink-200);border-radius:var(--r-md);padding:12px 16px}
.ch-fechou{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.ch-fechou-lbl{font-weight:600;color:var(--ink-700);font-size:14px}
.ch-on-ok{background:var(--success)!important;border-color:transparent!important;color:#fff!important}
.ch-on-no{background:var(--warning)!important;border-color:transparent!important;color:#fff!important}
.fim-acoes{display:flex;gap:8px}
.fim-acoes .btn{flex:1;justify-content:center}
/* Form dentro de .card (fora de modal): estiliza label/input/select/textarea. */
.form-linha label{display:flex;flex-direction:column;gap:4px;font-size:var(--fs-sm);font-weight:600;color:var(--ink-700)}
.form-linha input,.form-linha select,.form-linha textarea{border:1px solid var(--ink-200);border-radius:var(--r-md);padding:9px 11px;font-size:var(--fs-body);font-weight:400;color:var(--ink-800);background:#fff;font-family:inherit}
.form-linha textarea{resize:vertical;min-height:64px}
.form-linha input:focus,.form-linha select:focus,.form-linha textarea:focus{outline:none;border-color:var(--brand-500)}
/* toast (notificações de callback / escuta) */
.toast{position:fixed;right:20px;bottom:20px;z-index:9999;max-width:360px;background:var(--ink-900,#172033);color:#fff;padding:12px 16px;border-radius:var(--r-md,12px);box-shadow:0 8px 28px rgba(0,0,0,.22);font-size:var(--fs-body);border-left:4px solid var(--brand-400);opacity:0;transform:translateY(12px);transition:opacity .3s,transform .3s}
.toast.show{opacity:1;transform:translateY(0)}
.toast-ruim{border-left-color:var(--danger,var(--danger))}
.toast-ok{border-left-color:var(--success,var(--success))}

/* ===================== Assistente (chat lateral) ===================== */
/* M06: ocioso o FAB fica translúcido e NÃO captura o mouse (pointer-events:none no
   miolo não dá — precisa ser clicável), então: opacidade baixa deixa ler o conteúdo
   embaixo e o hover devolve a presença. Cobre menos sem sumir da tela. */
.assist-fab{position:fixed;right:22px;bottom:22px;z-index:9998;width:54px;height:54px;border-radius:50%;border:none;background:var(--brand-500);color:#fff;box-shadow:var(--shadow-brand,0 8px 24px rgba(37,99,168,.35));cursor:pointer;display:flex;align-items:center;justify-content:center;opacity:.45;transition:transform .15s,background .2s,opacity .2s}
.assist-fab:hover,.assist-fab:focus-visible{background:var(--brand-600);transform:translateY(-2px);opacity:1}
.assist-fab svg{width:24px;height:24px}
.assist-fab img{height:30px;width:auto;max-width:34px;object-fit:contain;display:block}
.assist-logo{height:18px;width:auto;object-fit:contain;vertical-align:-3px}
.assist-acoes{display:flex;align-items:center;gap:2px}
.assistente{position:fixed;top:0;right:0;bottom:0;width:390px;max-width:100vw;background:var(--bg,#f6f8fb);border-left:1px solid var(--ink-200);box-shadow:-10px 0 30px rgba(0,0,0,.12);z-index:9998;display:flex;flex-direction:column;transform:translateX(100%);transition:transform .28s var(--ease-out,cubic-bezier(.2,.8,.2,1))}
.assistente.aberto{transform:translateX(0)}
.assist-topo{height:56px;flex:0 0 auto;display:flex;align-items:center;justify-content:space-between;padding:0 16px;background:var(--brand-600);color:#fff}
.assist-titulo{display:flex;align-items:center;gap:8px;font-weight:700;font-size:15px}
.assist-titulo svg{width:18px;height:18px}
.assist-fechar{background:transparent;border:none;color:#fff;cursor:pointer;display:flex;padding:6px;border-radius:var(--r-sm)}
.assist-fechar:hover{background:rgba(255,255,255,.15)}
.assist-fechar svg{width:18px;height:18px}
.assist-msgs{flex:1 1 auto;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:10px}
.assist-bolha{max-width:85%;padding:9px 12px;border-radius:var(--r-md);font-size:var(--fs-sm);line-height:1.5;white-space:pre-wrap;word-wrap:break-word;box-shadow:var(--shadow-xs)}
.assist-bolha.user{align-self:flex-end;background:var(--brand-500);color:#fff;border-bottom-right-radius:4px}
.assist-bolha.assistant{align-self:flex-start;background:#fff;color:var(--ink-800);border:1px solid var(--ink-200);border-bottom-left-radius:4px;white-space:normal}
.assist-bolha p{margin:0 0 6px}
.assist-bolha p:last-child{margin-bottom:0}
.assist-bolha ul{margin:4px 0;padding-left:18px}
.assist-bolha li{margin:3px 0}
.assist-bolha strong{font-weight:700}
.assist-bolha.pensando{color:var(--ink-400);font-style:italic}
.assist-tags{align-self:flex-start;font-size:11px;color:var(--ink-400);margin-top:-4px}
.assist-tags svg{width:11px;height:11px;vertical-align:-1px}
.assist-vazio{color:var(--ink-500);font-size:var(--fs-sm);line-height:1.55}
.assist-exemplos{display:flex;flex-direction:column;gap:7px;margin-top:12px}
.assist-chip{text-align:left;background:#fff;border:1px solid var(--ink-200);border-radius:var(--r-pill);padding:7px 12px;font-size:13px;color:var(--ink-700);cursor:pointer;transition:all .15s}
.assist-chip:hover{border-color:var(--brand-400);color:var(--brand-600);background:var(--brand-50)}
.assist-rodape{flex:0 0 auto;position:relative;display:flex;gap:8px;align-items:flex-end;padding:12px;border-top:1px solid var(--ink-200);background:#fff}
.assist-cmd{position:absolute;left:12px;right:12px;bottom:calc(100% + 6px);background:#fff;border:1px solid var(--ink-200);border-radius:var(--r-md);box-shadow:var(--shadow-md);max-height:264px;overflow-y:auto;z-index:5;padding:4px}
.assist-cmd[hidden]{display:none}
.assist-cmd-item{display:flex;flex-direction:column;gap:1px;padding:7px 10px;border-radius:var(--r-sm);cursor:pointer}
.assist-cmd-item.sel,.assist-cmd-item:hover{background:var(--brand-50)}
.assist-cmd-item .lbl{font-size:13px;color:var(--ink-800);font-weight:600}
.assist-cmd-item .lbl .cmd{color:var(--brand-600);font-family:var(--font-mono);font-size:11px;font-weight:500;margin-left:6px}
.assist-cmd-item small{font-size:11px;color:var(--ink-400)}
.assist-rodape textarea{flex:1;resize:none;max-height:120px;border:1px solid var(--ink-200);border-radius:var(--r-md);padding:9px 12px;font-family:inherit;font-size:var(--fs-sm);color:var(--ink-800)}
.assist-rodape textarea:focus{outline:none;border-color:var(--brand-500)}
.assist-enviar{flex:0 0 auto;width:40px;height:40px;border-radius:var(--r-md);border:none;background:var(--brand-500);color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center}
.assist-enviar:hover{background:var(--brand-600)}
.assist-enviar:disabled{opacity:.5;cursor:not-allowed}
.assist-enviar svg{width:18px;height:18px}
@media(max-width:560px){.assistente{width:100vw}}

/* ---------- Pausa do atendente (widget pessoal + cards) ---------- */
.minha-pausa{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding:12px 14px;margin-bottom:12px}
.minha-pausa .mp-tit{font-weight:700;color:var(--brand-700,#1b4a7a);display:inline-flex;align-items:center;gap:6px}
.minha-pausa .mp-tit svg{width:16px;height:16px}
.minha-pausa .mp-tit.mp-ativa{color:var(--brand-600)}
.minha-pausa .mp-tit.mp-excedeu{color:var(--danger)}
.minha-pausa .mp-info{color:var(--ink-500);font-size:var(--fs-sm)}
.minha-pausa .mp-timer{font-family:var(--font-mono);font-weight:700;color:var(--brand-600);background:var(--brand-50);border-radius:var(--r-pill);padding:3px 10px}
.minha-pausa .mp-sel{border:1px solid var(--ink-200);border-radius:var(--r-md);padding:7px 10px;font-size:var(--fs-sm);min-width:130px}
.minha-pausa .mp-sel:focus{outline:none;border-color:var(--brand-500)}
.at-card.at-excedeu{border-color:var(--danger);box-shadow:0 0 0 1px var(--danger) inset}
.pausa-excedeu{color:var(--danger)}
.lnk-edit{color:var(--brand-500);cursor:pointer;border-bottom:1px dashed var(--brand-300)}
.lnk-edit:hover{color:var(--brand-600)}

/* Exportar (telefones + URA): barra de controles + prévia; motivo é a única coluna longa */
.exp-barra{display:flex;align-items:center;gap:14px;flex-wrap:wrap}
.exp-tit{display:inline-flex;align-items:center;gap:8px;font-weight:700;color:var(--ink-900)}
.exp-tit svg{width:18px;height:18px;color:var(--brand-500)}
.exp-total{color:var(--ink-500)}
.tab-rank td.exp-motivo{white-space:normal;min-width:320px}

/* ---------- Modal central (ex.: criar usuário) ---------- */
/* Overlays (modal/toast/tooltip/screen-pop) FLUTUAM de verdade — mantêm sombra
   grande de propósito; o flat/editorial (borda 1px, shadow-xs) vale p/ SUPERFÍCIES. */
.modal-overlay{position:fixed;inset:0;z-index:9999;background:rgba(14,32,53,.45);
  display:none;align-items:center;justify-content:center;padding:20px}
/* Confirmação da casa (substitui confirm/prompt nativos): acima dos outros modais. */
.modal-confirmar{z-index:10000}
.modal-confirmar .cf-card{width:420px}
.cf-texto{margin:0;color:var(--ink-600);line-height:1.55;white-space:pre-line}
.btn-perigo{background:var(--danger);border-color:var(--danger)}
.btn-perigo:hover{background:#B93A3A;border-color:#B93A3A}
.modal-overlay.aberto{display:flex}
/* overflow-x hidden (13/07): tooltip largo (data-tip) na borda criava SCROLL
   HORIZONTAL no card — corta em vez de rolar; os tips do screen-pop quebram linha */
.modal-card{background:#fff;border-radius:var(--r-lg,16px);box-shadow:0 18px 50px rgba(0,0,0,.28);
  width:460px;max-width:100%;max-height:92vh;overflow-y:auto;overflow-x:hidden;animation:modalIn .18s ease-out}
@keyframes modalIn{from{opacity:0;transform:translateY(10px) scale(.98)}to{opacity:1;transform:none}}
.modal-topo{display:flex;align-items:center;justify-content:space-between;
  padding:14px 16px;border-bottom:1px solid var(--ink-200);position:sticky;top:0;background:#fff}
.modal-topo h3{margin:0;color:var(--brand-700,#1b4a7a);display:flex;align-items:center;gap:8px}
.modal-topo h3 svg{width:18px;height:18px}
.modal-x{border:none;background:none;cursor:pointer;color:var(--ink-500);padding:4px;border-radius:var(--r-sm)}
.modal-x:hover{background:var(--ink-100);color:var(--ink-800)}
.modal-x svg{width:18px;height:18px}
.modal-corpo{display:flex;flex-direction:column;gap:10px;padding:16px}
.modal-corpo label{display:flex;flex-direction:column;gap:4px;font-size:var(--fs-sm);font-weight:600;color:var(--ink-700)}
.modal-corpo input,.modal-corpo select,.modal-corpo textarea{border:1px solid var(--ink-200);border-radius:var(--r-md);padding:9px 11px;font-size:var(--fs-body);font-weight:400;color:var(--ink-800);font-family:inherit}
.modal-corpo textarea{resize:vertical;min-height:64px}
.modal-corpo input:focus,.modal-corpo select:focus,.modal-corpo textarea:focus{outline:none;border-color:var(--brand-500)}
/* checkbox inline dentro do modal (label do modal é column por padrão) */
.modal-corpo label.mod-check{flex-direction:row;align-items:center;gap:8px;cursor:pointer}
.modal-corpo label.mod-check input{width:16px;height:16px;accent-color:var(--brand-500);cursor:pointer}
.modal-rodape{display:flex;justify-content:flex-end;gap:8px;padding:0 16px 6px}

/* ---------- Screen-pop (histórico do paciente ao atender) ---------- */
.sp-card{width:560px;max-width:95vw}
.sp-card .modal-corpo{gap:8px}
/* Cabeçalho-dossiê do paciente (assinatura) */
.sp-header{display:flex;gap:14px;align-items:flex-start;margin:-16px -16px 8px;padding:18px;
  background:linear-gradient(135deg,var(--brand-50),#fff);border-bottom:1px solid var(--ink-200)}
.sp-header-novo{background:linear-gradient(135deg,var(--ink-50),#fff)}
.sp-avatar{flex:0 0 auto;width:52px;height:52px;border-radius:15px;background:var(--brand-500);color:#fff;
  display:flex;align-items:center;justify-content:center;font-weight:700;font-size:19px;box-shadow:var(--shadow-brand)}
.sp-avatar-novo{background:var(--ink-300)}.sp-avatar-novo svg{width:26px;height:26px}
.sp-head-info{min-width:0;flex:1}
.sp-head-nome{font-size:18px;font-weight:700;color:var(--ink-900);letter-spacing:var(--tracking-tight)}
.sp-head-nome span{font-weight:500;color:var(--ink-500);font-size:14px}
.sp-chips{display:flex;gap:6px;flex-wrap:wrap;margin-top:6px}
.sp-chip{display:inline-flex;align-items:center;gap:5px;font-size:12px;font-weight:600;border-radius:var(--r-pill);padding:3px 11px}
.sp-chip svg{width:13px;height:13px}
.sp-chip-ok{background:var(--success-bg);color:var(--success)}
.sp-chip-bad{background:var(--danger-bg);color:var(--danger)}
.sp-chip-mut{background:var(--ink-100);color:var(--ink-500)}
.sp-freq{font-size:12.5px;color:var(--ink-500);margin-top:6px}
.sp-hist-tit{margin:10px 0 5px;font-weight:700;color:var(--ink-700);font-size:13px;display:flex;align-items:center;gap:7px}
.sp-hist-tit svg{width:15px;height:15px;color:var(--brand-500)}
.sp-hist{width:100%;border-collapse:collapse;font-size:12.5px}
.sp-hist th{text-align:left;color:var(--ink-400);font-weight:600;font-size:11px;text-transform:uppercase;letter-spacing:.04em;padding:4px 8px;border-bottom:1px solid var(--ink-200)}
.sp-hist td{padding:7px 8px;border-bottom:1px solid var(--ink-100)}
.pill.pill-c{display:inline-flex;align-items:center;justify-content:center;gap:5px;text-align:center}
.pill.pill-c svg{width:12px;height:12px;flex:0 0 auto}

/* ---------- Velocímetros de performance (gauges) ---------- */
.gauges{display:grid;grid-template-columns:repeat(auto-fit,minmax(148px,1fr));gap:var(--space-4);align-items:end}
.gauge{text-align:center;padding:4px 2px}
.gauge svg{width:100%;max-width:158px;display:block;margin:0 auto;overflow:visible}
.gauge-num{font-family:var(--font-sans);font-size:19px;font-weight:800;fill:var(--ink-900);letter-spacing:var(--tracking-display)}
.gauge-rotulo{font-size:var(--fs-xs);font-weight:600;letter-spacing:var(--tracking-label);text-transform:uppercase;color:var(--ink-400);margin-top:2px}
.gauge-sub{color:var(--ink-500);font-size:var(--fs-xs);margin-top:3px;line-height:1.35}
.gauge.clicavel{cursor:pointer;border-radius:var(--r-md);transition:background var(--dur-base) var(--ease-out)}
.gauge.clicavel:hover{background:var(--brand-50)}
.gauge.gauge-m svg{max-width:92px}
.gauge.gauge-m .gauge-num{font-size:23px}
.gauge.gauge-m .gauge-rotulo{font-size:9px;letter-spacing:.03em}
.gauge.gauge-g svg{max-width:190px}

/* Tiles do topo do modo Painel (Atendentes) */
.vt-tiles{display:grid;grid-template-columns:repeat(auto-fit,minmax(198px,1fr));gap:var(--space-3);margin-bottom:var(--space-4)}
.vt-tile{display:flex;align-items:center;justify-content:space-between;gap:8px;border:1px solid var(--ink-200);border-radius:var(--r-md);padding:12px 14px;background:#fff;box-shadow:var(--shadow-xs);min-width:0}
.vt-tile>div{min-width:0}
/* M05: rótulo QUEBRA em 2 linhas em vez de truncar ("SCORE DA EQU…") */
.vt-rotulo{font-size:10px;font-weight:700;letter-spacing:.07em;text-transform:uppercase;line-height:1.35}
.vt-valor{font-size:26px;font-weight:800;color:var(--ink-900);letter-spacing:var(--tracking-display);line-height:1.1;margin-top:4px}
.vt-sub{font-size:var(--fs-xs);color:var(--ink-500);margin-top:3px;display:flex;gap:6px;align-items:center;flex-wrap:wrap}
.vt-delta{font-weight:700;white-space:nowrap}
.delta-ok{color:var(--success)}.delta-ruim{color:var(--danger)}.delta-neutro{color:var(--ink-400)}
.spark{width:96px;height:30px;flex:0 0 auto}
.vt-ic{width:38px;height:38px;border-radius:50%;display:flex;align-items:center;justify-content:center;flex:0 0 auto}
.vt-ic svg{width:19px;height:19px}
.vt-azul{background:linear-gradient(135deg,#fff 45%,var(--brand-100));border-color:var(--brand-200)}.vt-azul .vt-rotulo{color:var(--brand-600)}
.vt-verde{background:linear-gradient(135deg,#fff 45%,var(--success-bg));border-color:#CDEBDC}.vt-verde .vt-rotulo{color:var(--success)}
.vt-laranja{background:linear-gradient(135deg,#fff 45%,var(--warning-bg));border-color:#F3E2C4}.vt-laranja .vt-rotulo{color:var(--warning)}
.vt-lilas{background:linear-gradient(135deg,#fff 45%,var(--info-bg));border-color:var(--brand-200)}.vt-lilas .vt-rotulo{color:var(--info)}
.vt-lilas .vt-ic{background:var(--brand-100);color:var(--brand-600)}
.vt-amarelo{background:linear-gradient(135deg,#fff 45%,var(--warning-bg));border-color:#F3E2C4}.vt-amarelo .vt-rotulo{color:var(--warning)}
.vt-amarelo .vt-ic{background:var(--warning-bg);color:var(--warning)}

/* Anel de score (donut) */
.anel{flex:0 0 42%;text-align:center;min-width:0}
.anel svg{width:100%;max-width:118px;margin:0 auto;display:block}
.anel-num{font-family:var(--font-sans);font-size:30px;font-weight:800;fill:var(--ink-900);letter-spacing:var(--tracking-display)}
.anel-rotulo{font-size:7.5px;font-weight:700;letter-spacing:.08em;fill:var(--ink-400)}
.anel-cls{font-size:var(--fs-sm);font-weight:700;margin-top:2px}
.val-ok{color:var(--success)}.val-alerta{color:var(--warning)}.val-ruim{color:var(--danger)}.val-vazio{color:var(--ink-400)}

/* Cards do modo Painel da tela Atendentes */
.at-card-score{flex:0 0 46%;text-align:center;min-width:0}
.at-card-score .gauge{padding:0}
.at-card-score .gauge-rotulo{font-size:9px}
.at-cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:var(--space-4)}
/* overflow:visible sobrepõe o .at-card órfão (linha ~331, overflow:hidden) — senão o
   tooltip (data-tip) dos gauges é cortado pela borda do card. position:relative + z-index
   no hover elevam o card ativo ACIMA dos vizinhos (senão o card ao lado, que vem depois no
   DOM, pinta por cima do tooltip que vazou). */
.at-card{padding:var(--space-4) var(--space-5);cursor:pointer;overflow:visible;position:relative}
.at-card:hover{transform:translateY(-2px);box-shadow:var(--shadow-md);z-index:30}
.at-card-topo{display:flex;align-items:center;gap:4px;margin-bottom:6px}
.at-card-topo b{font-size:var(--fs-h3);color:var(--ink-900)}
.at-card-corpo{display:flex;align-items:center;gap:var(--space-4)}
.at-card-mets{flex:1;min-width:0;display:flex;flex-direction:column;gap:8px}
.at-met{display:flex;align-items:center;gap:7px;font-size:12.5px;color:var(--ink-500)}
.at-met-ic{display:inline-flex;color:var(--ink-400)}
.at-met-ic svg{width:14px;height:14px}
.at-met-val{margin-left:auto;font-weight:700;white-space:nowrap}
.at-met-val small{font-weight:500}
.rank.medal svg{width:17px;height:17px}
.medal-1{color:#D9A421;background:#FCF3D7}
.medal-2{color:#8B95A5;background:#EFF2F6}
.medal-3{color:#C07A3D;background:#F8ECE1}
.at-card-rodape{display:flex;flex-wrap:wrap;gap:6px 16px;justify-content:space-between;margin-top:10px;padding-top:10px;border-top:1px solid var(--ink-100);color:var(--ink-500);font-size:var(--fs-xs)}
.at-card-rodape>span{display:inline-flex;align-items:center;gap:6px;white-space:nowrap}
.at-card-rodape svg{width:14px;height:14px;color:var(--ink-400)}
.at-card-rodape>span>span{display:inline-flex;flex-direction:column;line-height:1.2}
.at-card-rodape small{color:var(--ink-400)}
.at-card-rodape b{color:var(--ink-700)}
.dica-central{display:flex;align-items:center;justify-content:center;gap:7px;text-align:center;background:var(--info-bg);color:var(--brand-600);border-radius:var(--r-pill);padding:8px 16px}
.dica-central svg{width:14px;height:14px;flex:0 0 auto}

/* ---------- M08/M11: menu "⋯" (kebab) de ações secundárias por linha ---------- */
/* O menu é position:fixed (posicionado via JS em comum_ui.menuKebab) — escapa do
   overflow-x dos cards responsivos (M21) e vira p/ cima quando falta espaço embaixo.
   z-index acima do conteúdo/tooltips e abaixo dos modais (9999). */
.kebab{position:relative;display:inline-flex}
.kebab-menu{display:none;position:fixed;z-index:9000;min-width:172px;background:#fff;
  border:1px solid var(--ink-200);border-radius:var(--r-md);box-shadow:var(--shadow-lg);
  padding:6px;flex-direction:column;animation:fade .12s var(--ease-out)}
.kebab-menu.aberto{display:flex}
.kebab-item{display:flex;align-items:center;gap:9px;width:100%;border:none;background:none;
  text-align:left;padding:8px 10px;border-radius:var(--r-sm);font-size:var(--fs-sm);
  font-weight:500;color:var(--ink-700);cursor:pointer;white-space:nowrap}
.kebab-item:hover{background:var(--brand-50);color:var(--brand-600)}
.kebab-item svg{width:15px;height:15px;color:var(--ink-400);flex:0 0 auto}
.kebab-item:hover svg{color:var(--brand-500)}
.kebab-item.perigo{color:var(--danger)}
.kebab-item.perigo svg{color:var(--danger)}
.kebab-item.perigo:hover{background:var(--danger-bg);color:var(--danger)}

/* ---------- Badge de paciente nas tabelas (SPEC-BADGE-PACIENTE B05) ---------- */
/* Nome do paciente no lugar do telefone (1 linha; detalhe fica no HOVER — decisão
   do gestor 13/07). O mini-perfil é position:fixed (mesmo esquema do kebab-menu:
   escapa do overflow-x dos cards responsivos e vira p/ cima sem espaço embaixo). */
.pac-nome{font-weight:600;color:var(--ink-900);border-bottom:1px dotted var(--ink-300);cursor:default;white-space:nowrap}
.resolve-ico-wrap{display:inline-flex;vertical-align:middle;margin-left:5px}
.resolve-ico{width:16px;height:16px;border-radius:3px;display:block}
/* cartão não elegível (pendente/inadimplente): ícone esmaecido — detalhe no tooltip */
.resolve-ico-off{filter:grayscale(1);opacity:.55}
/* telefone embaixo do nome (ajuste 13/07): 2ª linha discreta, fonte mono da casa */
.pac-tel{display:block;margin-top:2px;color:var(--ink-500);font-size:var(--fs-xs);font-family:var(--font-mono);white-space:nowrap}
/* chip "+N": o número tem MAIS cadastros no Feegow (famílias) — o nome é só o 1º */
.pac-mais{display:inline-block;vertical-align:middle;margin-left:5px;padding:0 6px;
  border-radius:999px;background:var(--ink-100);color:var(--ink-500);
  font-size:var(--fs-xs);font-weight:700;line-height:16px;cursor:default}
.mini-perfil{display:none;position:fixed;z-index:9000;width:252px;background:#fff;
  border:1px solid var(--ink-200);border-radius:var(--r-md);box-shadow:var(--shadow-lg);
  padding:14px;animation:fade .12s var(--ease-out)}
.mini-perfil.aberto{display:block}
.mini-perfil-topo{display:flex;gap:10px;align-items:center}
.mini-perfil-avatar{flex:0 0 auto;width:40px;height:40px;border-radius:12px;background:var(--brand-500);
  color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:15px}
.mini-perfil-id{min-width:0}
.mini-perfil-nome{font-weight:700;color:var(--ink-900);font-size:var(--fs-sm);line-height:1.25}
.mini-perfil-sub{color:var(--ink-500);font-size:var(--fs-xs);margin-top:2px}
.mini-perfil-linhas{margin-top:10px;display:flex;flex-direction:column;gap:5px;
  font-size:var(--fs-sm);color:var(--ink-700)}
.mini-perfil-linhas svg{width:13px;height:13px;color:var(--ink-400);vertical-align:-2px;margin-right:5px}
.mini-perfil-resolve{margin-top:10px;padding-top:10px;border-top:1px solid var(--ink-100)}
.mini-perfil-resolve img{width:110px;display:block}
/* plano + situação do cartão (base oficial de contratos — 2ª sondagem 13/07) */
.mini-perfil-resolve-info{margin-top:6px;display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.mp-resolve-plano{font-size:var(--fs-xs);font-weight:700;color:var(--ink-700)}
.mp-resolve-status{font-size:var(--fs-xs);font-weight:700;padding:1px 8px;border-radius:999px}
.mp-resolve-status.ok{background:var(--success-bg);color:var(--success)}
.mp-resolve-status.bad{background:var(--danger-bg);color:var(--danger)}
/* outros cadastros do MESMO número (famílias) — lista discreta no mini-perfil */
.mini-perfil-outros{margin-top:10px;padding-top:10px;border-top:1px solid var(--ink-100)}
.mini-perfil-outros-t{font-size:var(--fs-xs);font-weight:700;color:var(--ink-500);
  text-transform:uppercase;letter-spacing:var(--tracking-label);margin-bottom:4px}
.mini-perfil-outros-n{font-size:var(--fs-sm);color:var(--ink-700);line-height:1.5}
/* logomarca no cabeçalho do screen-pop (assinante Resolve = usou a tabela de preço do cartão) */
.sp-resolve-logo{flex:0 0 auto;width:110px;align-self:center;margin-left:auto}
/* multi-ficha no screen-pop: o número tem várias fichas (famílias) — chips p/
   escolher quem está ligando; a escolhida vira a vinculada do número */
.sp-fichas{display:flex;align-items:center;gap:6px;flex-wrap:wrap;margin-top:10px;
  padding:8px 10px;background:var(--ink-50);border:1px solid var(--ink-100);border-radius:var(--r-md)}
.sp-fichas-t{display:inline-flex;align-items:center;gap:5px;font-size:var(--fs-xs);
  font-weight:700;color:var(--ink-500);width:100%}
.sp-fichas-t svg{width:13px;height:13px}
.sp-ficha{border:1px solid var(--ink-200);background:#fff;color:var(--ink-700);
  border-radius:999px;padding:3px 10px;font-size:var(--fs-xs);font-weight:600;
  cursor:pointer;line-height:1.4}
.sp-ficha:hover{border-color:var(--brand-500);color:var(--brand-600)}
.sp-ficha.ativa{background:var(--brand-500);border-color:var(--brand-500);color:#fff;cursor:default}
.sp-ficha:disabled{opacity:.55;cursor:wait}
/* chip clicado vira spinner enquanto a ficha carrega (~2s de Feegow) */
.sp-ficha.carregando{color:transparent;position:relative;opacity:1}
.sp-ficha.carregando::after{content:'';position:absolute;inset:0;margin:auto;width:12px;height:12px;
  border:2px solid var(--brand-500);border-top-color:transparent;border-radius:50%;animation:girar .7s linear infinite}
/* chip de contagem Resolve na barra de filtros (Chamadas) */
.filtro-chip{display:inline-flex;align-items:center;gap:6px;margin-left:auto;
  font-size:var(--fs-xs);color:var(--ink-600);white-space:nowrap}
.filtro-chip b{color:var(--ink-900)}
.filtro-chip small{color:var(--ink-500)}
.filtro-chip .resolve-ico{width:15px;height:15px}

/* ---------- Perfil do Paciente (mini-CRM, 13/07) ---------- */
.pf-cab{display:flex;gap:14px;align-items:center}
.pf-cab .sp-avatar{width:56px;height:56px;font-size:20px}
.pf-cab-info{min-width:0;flex:1}
.pf-nome{font-size:var(--fs-lg);font-weight:800;color:var(--ink-900)}
.pf-nome span{font-weight:600;color:var(--ink-500);font-size:var(--fs-md)}
.pf-sub{color:var(--ink-500);font-family:var(--font-mono);font-size:var(--fs-sm);margin:2px 0 6px}
.pf-fichas{display:flex;align-items:center;gap:6px;flex-wrap:wrap;margin-top:var(--space-4)}
.pf-fichas .sp-fichas-t{width:100%;display:inline-flex;align-items:center;gap:5px;
  font-size:var(--fs-xs);font-weight:700;color:var(--ink-500)}
.pf-resolve{display:flex;gap:14px;align-items:center}
.pf-resolve img{width:120px;flex:0 0 auto}
.pf-resolve-plano{font-weight:700;color:var(--ink-900);margin-bottom:4px}
.pf-resolve-desde{color:var(--ink-500);font-size:var(--fs-xs);margin-top:6px}
.pf-card-acoes{margin-top:12px;display:flex;justify-content:flex-end}
/* clique no nome (badge) abre o perfil */
.pac-nome{cursor:pointer}
/* link no rodapé do mini-perfil (hover) */
.mini-perfil-link{display:inline-flex;align-items:center;gap:5px;margin-top:10px;
  font-size:var(--fs-xs);font-weight:700;color:var(--brand-500)}
.mini-perfil-link svg{width:13px;height:13px}

/* combo com busca (especialidade no modal de agendamento): input filtra a lista.
   position:FIXED (13/07): a lista SAI do modal (que tem overflow) — dentro dele
   era cortada/gerava scroll; o JS posiciona sob o input e fecha no scroll. */
.combo{position:relative;display:block}
.combo-lista{display:none;position:fixed;z-index:9000;
  background:#fff;border:1px solid var(--ink-200);border-radius:var(--r-md);
  box-shadow:var(--shadow-lg);max-height:240px;overflow:auto}
.combo-lista.aberta{display:block}
.combo-op{padding:7px 12px;font-size:var(--fs-sm);color:var(--ink-700);cursor:pointer}
.combo-op:hover{background:var(--ink-50)}
.combo-op.ativa{background:var(--brand-500);color:#fff}
.combo-vazio{padding:10px 12px;font-size:var(--fs-sm);color:var(--ink-500)}

/* M08: separador de grupo por data na lista da Recuperação ("Hoje"/"Ontem"/"dd/mm") */
tr.rec-sep,tbody tr.rec-sep:hover{background:transparent}
.rec-sep td{background:var(--ink-50);color:var(--ink-500);font-size:var(--fs-xs);
  font-weight:700;text-transform:uppercase;letter-spacing:var(--tracking-label);
  padding:5px 16px;border-bottom:1px solid var(--ink-200)}

/* M11: lápis discreto no link editável (ex.: limite de pausa) */
.lnk-edit svg{width:12px;height:12px;vertical-align:-2px;opacity:.65}

/* ============== M21: Responsividade — telas e tabelas (SPEC-MELHORIAS-DESIGN) ==============
   Estratégia: desktop fica INTOCADO (regras só em @media). A base já era boa
   (sidebar vira trilho de ícones em 860px; grids com auto-fit; .duas-colunas e
   .fila-grid empilham) — o que faltava:
   1) TABELAS: rolagem horizontal DENTRO do card (o body nunca rola de lado).
      O scroll container só existe no breakpoint p/ não cortar os tooltips
      data-tip no desktop (mesma lição do fix dos gauges); em touch não há hover.
   2) TOPO: altura fixa estourava quando o filtro de período quebra de linha.
   3) Shell compacto no celular: paddings, modal de largura total, FAB recuado. */

/* GRÁFICOS (Chart.js): item de grid tem min-width:auto — o card não encolhia
   junto com a janela e o canvas nunca redimensionava p/ baixo. min-width:0
   libera o encolhimento (o ResizeObserver do Chart.js faz o resto); max-width
   no canvas é o cinto de segurança. Vale p/ desktop também (fora de @media). */
.grid>*{min-width:0}
.card canvas{max-width:100%}

@media (max-width:1024px){
  /* toda tabela ganha rolagem própria; min-width preserva a leitura das colunas
     (sem esmagar) — o usuário desliza a tabela, não a página */
  .card.tabela{overflow-x:auto;-webkit-overflow-scrolling:touch}
  .card.tabela table{min-width:700px}
  .card.secao{overflow-x:auto;-webkit-overflow-scrolling:touch}
  .card.secao .tab-fila{min-width:620px}
}

@media (max-width:720px){
  .topo{height:auto;min-height:var(--topbar-h);flex-wrap:wrap;padding:10px 16px;row-gap:6px}
  .area{padding:16px 14px}
  .card{padding:var(--space-4)}
  th,td{padding:10px 10px}
  /* filtros: selects dividem a linha; busca ocupa a linha inteira */
  .filtros>*{flex:1 1 45%;min-width:0}
  .filtros input{flex:1 1 100%}
  .modal-card,.modal-confirmar .cf-card{width:calc(100vw - 24px)}
  .assist-fab{right:12px;bottom:12px}
  .ch-acoes{flex-wrap:wrap}
  .grid.kpis,.vg-kpis{grid-template-columns:repeat(auto-fit,minmax(148px,1fr))}
  /* título de card com toggle (Por data/Por semana…) quebra de linha sem estourar */
  .secao h2,.card>h2{flex-wrap:wrap}
  .seg{flex-wrap:wrap}
}

@media (max-width:480px){
  .area{padding:12px 10px}
  .at-cards{grid-template-columns:1fr}
  .vt-tiles{grid-template-columns:1fr 1fr}
  .gauges{grid-template-columns:repeat(auto-fit,minmax(128px,1fr))}
  .periodo input[type=date]{flex:1 1 40%;min-width:0}
}

/* ============== M09/M10: Relatórios (navegação/leitura) + player (SPEC-MELHORIAS-DESIGN) ============== */
/* M09.1: barra de âncoras — chips que rolam suave até a seção */
.ancoras{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:var(--space-4)}
.ancoras button{border:1px solid var(--ink-200);background:#fff;border-radius:var(--r-pill);padding:6px 14px;
  color:var(--ink-500);font-weight:600;font-size:var(--fs-sm);transition:all var(--dur-base) var(--ease-out)}
.ancoras button:hover{border-color:var(--brand-500);color:var(--brand-500)}
/* o topo é sticky (--topbar-h): sem esta folga a âncora esconderia o título da seção atrás dele */
.rel-secao{scroll-margin-top:calc(var(--topbar-h) + 12px)}
/* M09.2: thead sticky SÓ ≥1025px — abaixo disso o card vira scroll-container horizontal
   (M21, overflow-x:auto) e o sticky vertical deixa de acompanhar o scroll da página. */
@media (min-width:1025px){
  .rel-secao thead th{position:sticky;top:var(--topbar-h);background:var(--white);z-index:2;
    box-shadow:0 1px 0 var(--ink-200)}  /* border-collapse solta a borda no sticky — a sombra refaz a linha */
}
/* M09.3: microbarra da coluna "% do total" (reusa a .barra da casa, versão discreta) */
.cel-pct{display:inline-flex;align-items:center;gap:8px;justify-content:flex-end}
.cel-pct .barra{width:54px;min-width:0;flex:0 0 auto;height:5px;background:var(--ink-100)}
/* M09.4: KPIs do topo em grade fixa 4×2 — as 2 linhas com a MESMA largura de célula
   (no ≤720px vale o auto-fit de .grid.kpis, que vence por especificidade) */
.rel-kpis{grid-template-columns:repeat(4,minmax(0,1fr))}
@media (max-width:1024px){.rel-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}}

/* M10a: player com controle de velocidade (1×/1.5×/2×) */
.player-linha{display:flex;align-items:center;gap:12px;flex-wrap:wrap}
.player-linha audio{flex:1 1 240px;min-width:220px;margin-top:0}
.seg-vel{flex:0 0 auto}
.seg-vel button{padding:4px 10px;font-family:var(--font-mono)}

/* M10b: nota colorida pela régua classeNota — só o número + borda sutil (o card não é pintado) */
.nota-box.n-ok .n{color:var(--success)}
.nota-box.n-alerta .n{color:var(--warning)}
.nota-box.n-ruim .n{color:var(--danger)}
.nota-box.n-ok{border-color:rgba(46,158,106,.35)}
.nota-box.n-alerta{border-color:rgba(224,138,28,.4)}
.nota-box.n-ruim{border-color:rgba(214,69,69,.35)}

/* ===== Softphone WebRTC (widget no topo + discador) — 16/07 ===== */
/* Chip no header: LED de estado + ramal. A cor vem de --fone-cor (setada no JS). */
.fone-chip{--fone-cor:var(--ink-400);display:inline-flex;align-items:center;gap:9px;
  margin-left:auto;background:var(--white);border:1.5px solid var(--ink-200);
  border-radius:var(--r-pill);padding:6px 14px 6px 12px;cursor:pointer;color:var(--ink-700);
  font:inherit;transition:border-color var(--dur-base) var(--ease-out),box-shadow var(--dur-base),transform var(--dur-fast)}
.fone-chip:hover{border-color:var(--fone-cor);box-shadow:var(--shadow-sm);transform:translateY(-1px)}
.fone-chip svg{width:17px;height:17px;color:var(--fone-cor)}
.fone-chip-txt{display:flex;flex-direction:column;line-height:1.05;text-align:left}
.fone-chip-txt b{font-size:var(--fs-sm);font-weight:700;color:var(--ink-900)}
.fone-chip-txt small{font-size:var(--fs-xs);color:var(--ink-500)}
.fone-led{width:9px;height:9px;border-radius:50%;background:var(--fone-cor);flex:none;
  box-shadow:0 0 0 0 var(--fone-cor)}
.fone-chip[data-led="pulso"] .fone-led,.fone-status-linha .fone-led{animation:fonePulso 1.4s var(--ease-out) infinite}
.fone-chip[data-led="off"] .fone-led{opacity:.5}
.fone-chip.fone-atencao{animation:foneShake 1s ease-in-out infinite}
@keyframes fonePulso{0%{box-shadow:0 0 0 0 var(--fone-cor)}70%{box-shadow:0 0 0 6px transparent}100%{box-shadow:0 0 0 0 transparent}}
@keyframes foneShake{0%,100%{transform:translateX(0)}25%{transform:translateX(-2px)}75%{transform:translateX(2px)}}
@media (prefers-reduced-motion:reduce){.fone-led,.fone-chip.fone-atencao{animation:none}}

/* Card do discador */
.fone-card{--fone-cor:var(--brand-500);width:min(360px,94vw);border-top:4px solid var(--fone-cor)}
.fone-topo h3{display:flex;align-items:center;gap:8px}
.fone-ramal-tag{font-size:var(--fs-xs);font-weight:600;color:var(--ink-500);background:var(--ink-100);
  padding:2px 8px;border-radius:var(--r-pill);text-transform:none;letter-spacing:0}
.fone-corpo-wrap{padding:16px 18px 20px}
.fone-aviso{display:flex;align-items:center;gap:6px;flex-wrap:wrap;background:var(--danger-bg);
  color:var(--danger);padding:8px 10px;border-radius:var(--r-sm);font-size:var(--fs-sm);margin-bottom:12px}
.fone-aviso svg{width:15px;height:15px}
/* Visor + apagar */
.fone-visor{display:flex;align-items:center;gap:6px;margin-bottom:14px}
.fone-visor input{flex:1;font-size:22px;font-weight:600;letter-spacing:.02em;text-align:center;
  padding:10px 12px;border:1.5px solid var(--ink-200);border-radius:var(--r-sm);color:var(--ink-900);background:var(--ink-50)}
.fone-visor input:focus{outline:none;border-color:var(--brand-400);background:var(--white)}
.fone-apagar{flex:none;width:44px;height:44px;display:grid;place-items:center;border:1.5px solid var(--ink-200);
  background:var(--white);border-radius:var(--r-sm);color:var(--ink-500);cursor:pointer}
.fone-apagar:hover{border-color:var(--danger);color:var(--danger)}
.fone-apagar:disabled{opacity:.4;cursor:default}
/* Teclado */
.fone-teclado{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-bottom:16px}
.fone-key{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:1px;
  padding:9px 0;border:1.5px solid var(--ink-200);background:var(--white);border-radius:var(--r-sm);
  cursor:pointer;transition:all var(--dur-fast) var(--ease-out)}
.fone-key b{font-size:19px;font-weight:700;color:var(--ink-900);line-height:1}
.fone-key small{font-size:9px;font-weight:600;letter-spacing:.12em;color:var(--ink-400)}
.fone-key:hover{border-color:var(--brand-400);background:var(--brand-50)}
.fone-key:active{transform:scale(.96);background:var(--brand-100)}
/* Controles / display em chamada */
.fone-controles{display:flex;gap:10px}
.fone-controles .btn{flex:1;justify-content:center}
.btn-ligar,.btn-atender{background:var(--success)}
.btn-ligar:hover,.btn-atender:hover{background:#268a5c}
.btn-desligar{background:var(--danger)}
.btn-desligar:hover{background:#c23a3a}
.btn.sec.ativo{background:var(--warning);color:#fff;border-color:var(--warning)}
.fone-status-linha{display:flex;align-items:center;gap:8px;justify-content:center;color:var(--ink-500);
  font-size:var(--fs-sm);margin-bottom:6px}
.fone-display-num{text-align:center;font-size:28px;font-weight:700;color:var(--ink-900);
  letter-spacing:.02em;margin-bottom:16px;min-height:34px}